About the role:
The IT Support Specialist will deliver obsessive customer support to local and remote offices and will have the ability to solve complex technical problems. This includes a wide array of job duties from advanced systems troubleshooting, executive level support, and remote system management.
Whats in it for you:
- Paid relocation to Cincinnati, OH
- Advancement opportunities with aggressive and structured career paths
- TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
- Access to the latest emerging technologies
- Reimbursement for continuous education and technical training
- We win wherever we go Voted a 2019-2023 Computerworld Best Places to Work in IT
What youll be doing:
- Resolve issues of complex nature, working closely with Database, IT Support Technician, Application Development, and Infrastructure Teams
- Analyze and design solutions to repeated problem issues
- Investigate and make recommendations on reducing repeat Incidents and Service requests
- Project leader who provides advanced troubleshooting skills for hardware and software applications
- Audit and monitor IT processes to ensure best security and customer service practices
- Develop and implement innovative solutions to optimize processes
- Responsible for creating and updating Technical Knowledge Base articles
- Provide analytical support and serve as subject matter experts to junior members
- Responsible for maintaining and supporting conference room equipment
- Escalate issues to the IT Incident Management Network Operations Center Team
- Flawless technical support for executive level employees
- Perform proactive check-in meetings with executive assistants and their executives
What you need:
- Exceptional customer service skills
- Self-starter, ability to work with minimal supervision
- Ability to multitask, monitor and report on tasks and projects
- Impeccable organizational skill/ability to multitask between projects and tickets
- Possess the ability to communicate effectively with users, peers, and management
- Maintains advanced working knowledge of the latest Windows operating systems and Windows-based user applications
- Knowledge of Microsoft Office 365, Windows 11, SCCM, ATLASSIAN JIRA, or equivalent ITSM tool
- Intermediate Server, Networking and Remote User Skills
- Experience in Server and Windows Troubleshooting
- Ability to support mobile devices (iOS and Android) with TQL specific applications or use cases
- Knowledge of ITIL Framework
- Must have the ability to work in a team environment
- College degree or at least 5 years equivalent business experience preferred
Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245