IT Support Specialist
: Job Details :

IT Support Specialist

Primary function of this support role consists of being a team player while still allowing for individual contributions and responsibility. You will collaborate with colleagues to resolve issues and improve processes, but you will also be expected to manage tasks and handle customer inquiries independently, ensuring high-quality service and problem-solving efficiency.

Essential Job Functions:

• Provides first line support for any information technology issues
• Identifies, researches, and resolves technical problems
• Provides end user support using company issue tools.
• Documents all troubleshooting steps within the ticketing system.
• Performs password resets.
• Supports end user's electronic devices but not limited to desktops, laptops, tablets, smart phones and applications.
• Ability to escalates critical incidents within team.
• Ticket follow-ups at pre-defined intervals until resolved
• Assist in IT project implementation and infrastructure build out

This is an in-office position that requires a self-starter, eager to learn new technologies and occasional weekend work and overnight travel may be required throughout the year along being on call at least once month.

Qualifications

• Associates or Bachelor's degree in Computer Science or equivalent experience.
• Experience providing technical support to end users.
• General understanding IT troubleshooting (networks, active directory, permissions)
• Ability to communicate effectively both verbally and in writing
• Ability to multitask and function in a fast-paced environment.
• Ability to perform occasional physical tasks such as lifting / carrying equipment and pulling cables.

Benefits:

• Four Health Insurance plans with an HSA/FSA option
• 401k available- company match of 100% on 1st 3% and 50% on next 3%
• Company paid Life Insurance
• Long Term Disability, Short Term Disability, Dental, Vision and Life Insurance available
• Paid Vacation and Holidays
• Uniforms paid for by the company
• Bi-weekly pay

About us:

Cadence Petroleum Group (including Pugh Lubricants, Apollo Lubricants, Veteran's Oil, Halco Lubricants, Mid-South Sales, Davison Fuels and Oil, Stockman Oil, Frost Oil and Brewer-Hendley Oil, Yoder Oil, Nelson Oil and Hoosier Penn Oil) is a leading distributor of automotive, commercial, and industrial lubricants in the eastern United States and fuels in the Alabama, South Carolina, Georgia, Louisiana, Mississippi, Tennessee, Arkansas, Missouri, Oklahoma and Florida Panhandle markets. We serve the needs of our customers throughout the Carolina's, Virginia, Tennessee, West Virginia, Kentucky, Ohio, and in portions of Georgia, Alabama, Mississippi, Louisiana, Texas Missouri, Oklahoma and Arkansas. Our objective is to provide our customers with the best products and services. Cadence Petroleum Group and our suppliers stand behind the products we offer. Regardless of the industry, we have solutions specifically designed to improve your business whether you want to increase traffic to your door or decrease equipment downtime.