Location: New York,NY, USA
Atelier Ten is an environmental and lighting design consulting firm. We are seeking a full-time IT Support Specialist to join our New York office. The IT Support Specialist will report to the Chief Information Officer (CIO) and provide basic system administration and end-user helpdesk support across multiple offices. We are looking for a confident and skilled professional with excellent communication skills, a roll up the sleeves and get the job done mentality, and the ability to execute tasks with minimal supervision.
**Core responsibilities**
* Provide end-user hardware, software, and network access support with an emphasis on customer service and formulation of effective and efficient solutions.
* Perform general support and network administration (including backups, security management, user account management, e-mail systems, network connectivity, office systems, and applications support).
* Monitor data center health using preexisting management tools and respond to hardware issues as they arise; Maintain servers as needed.
* Desktop/laptop build-outs, configuration, support, and maintenance.
* Purchase software and hardware in coordination with CIO and local office managers
* Roll out hardware and software (including license management) in coordination with local office managers to ensure optimal deployment of resources.
* Perform routine/scheduled audits of systems (including all backups), hardware, and software.
* Assist in the maintenance of IT infrastructure and networking to ensure optimum availability
* Regularly communicate project status, activities, and achievements.
* Develop and document policies, technical tools and procedures.
* Other IT-related duties as assigned.
**Qualifications**
* Bachelors or Associates degree in an IT-related field or commensurate experience
* 3+ years IT support experience including Microsoft environment, network administration and helpdesk
* Proven IT work experience and requisite internal customer service skills
* Engaging individual, who listens well, is responsive, solutions focused and results oriented
* Superb at managing time, prioritizing work, and providing timely responses to stakeholders
* English language fluency (both spoken and written) with excellent communication abilities
**Required Knowledge**
* Office/Microsoft 365
* MS Active Directory/Azure
* General networking/security
* Support in a Microsoft Windows environment
* Experience with remote management solutions
* Experience with ticketing and documentation systems
**Preferred Knowledge**
* Fortinet (Router/Switches/Wireless APs)
* Sonicwall Endpoints
* PDQ Inventory/Deploy
* PRTG
* Experience using RMM solutions (Ninja RMM preferred)
* Bitdefender Gravity Zone
* Mimecast
* Powershell & Scripting
* Certifications (MS/Cisco/etc)
**Benefits**
Great work-life balance, Competitive pay, benefits, and perks