IT Support Tech
: Job Details :

A national consumer goods organization is seeking an experienced IT Support Technician. The IT Support Tech will provide all levels of support for key technologies for the Distribution Center including: all desktops and laptops, hand-held devices, and printers. The Support Technician is the single point of contact that provides hands-on floor support for all technology. Excellent communication skills are required. Responsibilities Provide all levels of support for hardware and software at their location Complete and close incidents and work orders in a timely manner Update incidents and service requests within agreed response times Keep coworkers informed of the status of their tickets Ensure follow-up is performed Meet all productivity and quality goals as measured by the department Establish, develop, and maintain key business relationships at assigned location(s) Drive resolution of systemic issues related to all facets of technology including: hardware, software, network, telephony, application, etc. Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved for corresponding location. Engage third party support as needed and escalate critical issues appropriately. Lead on site technology projects. Requirements 5+ years experience of IT Support experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment Ability to lead and delegate tasks to junior members of the support team Bachelor's degree preferred or comparable work experience Experience providing support in a distribution center or warehouse environment is a plus Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices Lift up to 50 lbs, with or without assistance, on occasion and up to 20 lbs, unassisted on a regular basis. Ability to work autonomously with minimal supervision as the single point of contact onsite Strong attention to detail and interpersonal skills Communicate effectively and efficiently with all company associates and business units including executive leadership Good written and verbal language skills (English)