Overview:
Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce.
This is a consultancy role with the potential to hire with our partner Johnson & Johnson. Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace innovative ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to breakthrough after breakthrough, from medical miracles that have changed lives, to the simple consumer products that make every day a little better. Our over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives.
In addition to Full-Time employment with our partner, this program may provide NO COST skills-based training to highly motivated individuals. Training provided is tailored to the specific role and includes both technical and interpersonal components. This unique work-study opportunity differs from the typical job. Our solution, for those who are ready, will put you on the right personal, academic, and professional path while providing the necessary support and mentorship to help keep you there.
Program Overview:
- Phase 1 - Training (If Needed) (Up to 4 Weeks):
- Classes and certification test preparation will be held Monday - Friday
- Training may include:
- Interpersonal Skills
- Technical Training and Certification (if needed)
- Phase 2 - Full-Time Employment:
- Full-Time work (38 hours/week) with a training component (2 hours/week)
- Throughout the program you will receive continued support and individual mentorship to ensure your success.
- Compensation:
- $22.50 Hour (Plus Benefits after 90 days FT)
Overall Position Description:
The Entry-Level IT SAFE Technician provides essential technical support to ensure the smooth operation of IT systems within an organization that employs the Scaled Agile Framework (SAFe). This role is focused on assisting with the maintenance of IT infrastructure, supporting agile teams, and learning to work within a SAFe environment. The IT SAFE Technician will work under the guidance of senior IT staff and gain experience in IT operations, agile tools, and processes.
Responsibilities:
Technical Support:
- Provide basic technical support for IT systems, including hardware, software, and network troubleshooting.
- Respond to helpdesk requests from agile teams and other IT users, resolving issues in a timely manner.
- Assist in setting up and configuring workstations, servers, and network devices.
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Agile Tool Assistance:
- Support the administration and maintenance of agile tools such as Jira, Confluence, and other project management systems.
- Assist with user access, permissions, and basic configurations within agile tools.
- Learn to support integrations between agile tools and other IT systems.
-
System Monitoring and Maintenance:
- Monitor IT systems for performance issues, outages, and security concerns.
- Assist in routine maintenance tasks, such as software updates, backups, and system checks.
- Support the implementation of system changes and updates as directed by senior IT staff.
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Collaboration and Learning:
- Work closely with senior IT staff, Scrum Masters, and agile team members to understand technical requirements and processes.
- Participate in team meetings, including agile ceremonies, to gain exposure to SAFe practices and principles.
- Continuously learn and develop technical skills, with a focus on supporting agile environments.
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Documentation and Reporting:
- Maintain accurate documentation of technical procedures, system configurations, and support activities.
- Provide regular updates on the status of IT tasks and issues to senior IT staff.
- Assist in the creation of user guides and training materials for IT systems and agile tools.
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Continuous Improvement:
- Identify areas for improvement in IT processes and systems, suggesting enhancements where possible.
- Participate in training sessions and workshops to build knowledge of SAFe, agile practices, and IT systems.
- Stay informed about new technologies and best practices in IT support and agile methodologies.
Qualifications: Candidate Profile:
- Authorized to work in the United States
- Post 9/11 Military Veteran with an Honorable discharge, OR currently serving in the National Guard/Reserve
- High School Diploma or Equivalent with IT experience; (Bachelor's degree preferred)
- Available to work Full-time
Qualifications (Required):
- Bachelor degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of IT systems, networking, and system administration.
- Familiarity with agile methodologies, particularly the Scaled Agile Framework (SAFe), is a plus.
- Strong problem-solving skills and the ability to learn quickly.
- Good communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
Qualifications (Desired):
- Experience with agile tools (e.g., Jira, Confluence) is a plus.
- Basic knowledge of scripting or automation tools (e.g., Python, Bash) is advantageous.
- Interest in pursuing further certifications or training in IT and agile methodologies.
Additional Information: Job Type:
Salary:
- $22.50/Hour (Plus Benefits after 90 days of FT)
Location:
Benefits:
- Free Individual Health Insurance
- Free Training (Program specific)
- Paid Vacation
- Paid Company Holidays
- Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
- Individual Mentor
- 401k Retirement Savings
- Interest free loans (Case basis)
About Us: At WOS, we celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people who are veterans, people who identify as LGBTQIA, and members of ethnic minorities to apply! Pay Range: USD $22.50 - USD $22.50 /Hr.