IT Support Technician
: Job Details :

IT Support Technician

Job Summary

Core BTS is seeking a qualified Computer Support Technician to join an elite professional services organization. Core BTS is a privately held national consulting company, and is a successful business transformation company, providing organizations comprehensive IT solutions from application development to virtualization.

We have opportunities available at many of our Long Island, NY locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators.

Qualifications

The successful candidate will have 3-5 years of technical support experience, education, and/or certifications, along with a desire to learn and motivation to excel in a customer service-centric environment.

We are looking for team-oriented performers with outstanding work ethics, excellent written abilities, and a solid communication foundation interacting with all levels.

Experience in computer networking, PC/Mac environments, Operating System upgrade/updates, and customer service are highly desired.

This position is NOT remote. You will be required to report to the worksite daily on Long Island.

Essential Duties

* PC and hardware support including computers, tablets, cameras, interactive whiteboards and projectors, printers, etc.)

* Hardware troubleshooting

* Hardware setup/configuration

* Hardware repair and replacement

* Driver and software support - updates & upgrades

* Operating system and application support

* Computer reimaging

* Help desk ticket remediation

* Provide support to additional technical staff

* Communicate directly with onsite team and supervisor

* Bids server using Ubuntu Server and Customized NextCloud for hosting

* Repair and management of iOS devices within the district with us of Jamf Pro Mobile management

* Configure VLANS on different ports for device network needs

* Creation of new ID cards

* Creation of new Active Directory accounts and assign Office 365 email address

* Creation of new staff member/student workspace emails

* Creation of new workstation images

* Deploy and image of workstations

* Toning and crimping CAT 5 ends for network access for devices

* Assist with help desk ticket requests that require additional assistance.

* Board of Education meetings/general assembly A/V and technical support

* Knowledge of networking a plus

Required Skills

* 3-5 years of experience as an IT Support technician

* Good understanding of computer systems, mobile devices, and other tech products

* Ability to diagnose and resolve basic technical issues

* Excellent communication skills

* Customer-oriented and cool-tempered

Benefits

You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!

* You'll work with a great group of people in a highly collaborative team and results oriented atmosphere

* You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle

* You'll work with large, sophisticated, and progressive clients throughout North America

We provide a comprehensive benefits program, effective on first day of employment, that includes: