Location: Brooklyn,NY, USA
Overview
IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities
* Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
* Provides Level 1 instructors with use of hardware, software
* Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.
* Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
* Helps train faculty on use of computer labs and in use of productivity software.
* Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
* Maintains inventory listings of computer lab hardware, software, and supplies.
* Posts times of lab availability and class schedule
* Maintains a professional environment, establish and enforce lab and computing policies and procedures
* Prepares and submits monthly status reports
* Assists Level 2 support technicians in providing technology support to local library staff
* Maintains classroom and computer lab audio-visual equipment.
* IITS project as assigned under supervision.
* All other duties as requested by supervisor
Qualifications
Education/ Experience
* Bachelor's degree or making progress in bachelor's degree program
Knowledge/ Skills/ Abilities
* Strong customer service, communication and organizational skills.
* Must be able to multi-task and prioritize work.
* Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Travel
* Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Physical Demands
* Extensive use of computers
* Extensive time sitting and standing
* Able to lift to 10 lbs.
Maximum Salary
USD $20,800.00/Yr.
Minimum Salary
USD $16,640.00/Yr.