Location: Cincinnati,OH, USA
About the role:
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What's in it for you:
* $17.00/hour - $26.00/hour base salary and benefits package
* Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
* Advancement opportunities with customized career paths
* Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
* Reimbursement for continuous education and technical training
* We win wherever we go - Voted a 2019-2024 Computerworld Best Places to Work in IT
What you'll be doing:
* Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
* Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
* Setting up new workstations and relocating existing ones (light bending/lifting required)
* Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
* When on-call, responding to after-hours calls from employees regarding technical issues
* Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
What you need:
* PC and Network knowledge/experience required
* IT-related college degree or comparable professional experience required
* Exceptional customer service skills and a passion for helping others
* Ability to multitask in a fast-paced environment with changing priorities
* Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
* A+ and/or Microsoft Certification highly preferred
Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245