Overview:
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities:
- Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Provides instructors with the use of hardware and software.
- Provides faculty and staff support for computer hardware, software, and networking, in response to simple, not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams.
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents.
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish, and enforce lab and computing policies and procedures.
- Prepares and submits monthly status reports.
- Providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor.
Qualifications:
Education/ Experience
- Bachelors degree or making progress in bachelors degree program.
Knowledge/ Skills/ Abilities
- Strong customer service, communication, and organizational skills.
- Must be able to multi-task and prioritize work.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook Windows 11, and computer applications used in most levels of instruction.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.
Physical Demands
- Extensive use of computers
- Extensive time sitting and standing.
- Able to lift to 10 lbs.
Maximum Salary: USD $22,280.00/Yr. Minimum Salary: USD $17,824.00/Yr.