Location: Brooklyn,NY, USA
What are we building?While Hard Rock has been a mainstay for 50 years, Hard Rock Digital is a true start up that's rapidly expanding our footprint across the US and international gaming markets. Our product and engineering team is based in Austin, where we are a close-knit team of product managers, designers and developers building a better customer experience in the fast-growing online sports betting and iGaming space. While online gaming is a new industry in the US, the legacy technology powering the industry is not cutting edge. We're here to change that. We're a passionate group of sports and casino fans who are building the future of online gaming with customer-focused products and cutting-edge technology.What we are looking for?We are looking for a motivated and detail-oriented IT Support Technician to provide technical support and assistance to our Hard Rock Digital team. The ideal candidate will have strong problem-solving skills, a customer-focused attitude, and a solid understanding of IT systems and applications. You will be responsible for diagnosing and resolving technical issues, managing IT infrastructure, and ensuring smooth day-to-day operations of our technology systems.Qualifications and Skills:- BS in Computer Science or similar combination of education and experience.- Experience: 2+ years of experience in IT support or a similar role, with a solid understanding of Windows and macOS.- Proficiency in troubleshooting hardware and software issues and familiarity with common IT tools and utilities.- Strong analytical and problem-solving skills with the ability to think critically and resolve issues efficiently.- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.- Demonstrated ability to provide high-quality customer service and maintain a positive attitude under pressure.- Ability to work collaboratively with colleagues and contribute to a positive team environment.- Experience with Jira, Slack, Office 365, Okta, and Entra- Solid understanding of System Security and Security best practices.As an IT Support Tech, your responsibilities will include:Providing first-line support to users via email, slack, or in-person, addressing hardware, software, and network issues.Diagnosing and resolving technical problems related to operating systems, applications, and network connectivity.Performing routine maintenance on IT systems.Setting up and configuring user accounts, permissions, and access controls for various systems and applications.Maintaining accurate records of support requests, solutions provided, and system configurations. Creating and updating technical documentation and user guides.Installing configuring, and troubleshooting hardware components.Assisting with network management tasks, including monitoring network performance, troubleshooting connectivity issues, and supporting network security measures.Providing training and support to end-users on software applications and IT best practices.What's in it for you?We offer our employees more than just competitive compensation. Our team benefits include:Competitive pay and benefitsFlexible vacation allowanceFlexible work from home or office hoursStartup culture backed by a secure, global brandOpportunity to build products enjoyed by millions as part of a passionate teamRoster of UniquesWe care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)