Are you solution oriented and have a desire to make a difference in the lives of others? Friendship Village of Dublin is now looking for IT Support Technicians for our highly rated retirement community! Benefits:
- Starting rate $22 per hour.
- Medical, Vision, & Dental insurance options!
- 403(b) retirement plan options with an employer match!
- Plenty of paid time off!
- Annual pay increases!
- Student tuition reimbursement & scholarship opportunities to help you reach your career goals through continued education!
- Opportunities for career growth within FVD!
Responsibilities:
- Prove 5-Star Service for our amazing Residents!
- Building relationships with our wonderful residents!
- Work with a high quality, collaborative team.
- Provides 1 tier support to community staff and assists with execution of IT projects as needed including basic O365 support.
- Provides basic network infrastructure support including cabling, switch and network device setup.
- Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
- Assists with the maintenance of proper hardware inventory, set up and installation of PCs and printer replacements.
- Coordinates technology aspects of office moves and employee onboarding.
- Provides basic computer skills training to residents and staff.Trains residents and staff on basic computer skills.
- Provides in home computer service to residents and supports resident activities that require technical expertise.Supports resident activities that require technical expertise and provides in home computer service.
- May assist in supporting community AV equipment.
- Demonstrates superior hospitality skills while providing timely customer service.
- Identifies and assists with development and refinement of troubleshooting tips and support processes.
Qualifications:
- A desire to make a difference!
- Willingness to grow!
- Bachelor's Degree in Information Technology, Information Sciences, or related discipline - or equivalent skills and experience
- 1-3 years in a Technical Support Role
- Ticketing system experience
- Love your job!
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