At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time IT Support Technician in New York City, NY.This role is now accepting applications.We are IT ServicesDo you want to own IT Services that have a positive impact on the entire workforce? Working with some of the newest technologies and global deployment challenges? Well, we are looking for a versatile IT Support Technician to join our IT Services department in São Paulo.In IT Services we craft, build and maintain all the corporate technology our Booking.com workforce needs day-to-day, so they can in-turn deliver outstanding products to our customers.This includes, for instance; SaaS applications, Identity, SSO, collaboration tools, proficiencies, communication platforms, endpoints, laptops, VDI solutions, video conferencing, voice infrastructure, Wi-Fi connectivity, VPN, ITSM and a plethora of other specific developed applications.Booking.com is looking for a quality focused IT Support Technician who wishes to immerse him/herself into the fast paced dynamics of a successful and rapidly growing company. You will install, setup and solve all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to increase the talent and potential in the whole team.What you will be Doing:
- Provide technical support to all employees of Booking.com face to face and remote through phone and email;
- Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
- Carry out local onsite maintenance tasks
- Liaise with local customers upon needs to guarantee the regular running of business operations
- Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
- Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
- Balance and prioritize numerous tasks from different sizes and business importance;
- Document and supply to the knowledge base;
- Prepare computer hardware
- Provide administrative maintenance on user accounts
- Engage in interaction to resolve issues together with the team.
- Give to Booking.com's growth through interviewing, onboarding, or other recruitment efforts if requested.
What we need from you:
- Experience providing IT technical support;
- Sophisticated troubleshooting experience both on-site and remote;
- Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
- Experience with SCCM, JAMF/Casper suite for imaging;
- Experience with mobile devices: phones and tablets;
- Knowledge of Microsoft Office suite and Google Suite in an enterprise environment;
- Understanding of and experience with Active Directory and Windows Server usage, AD Domain's, DNS service, DHCP service;
- Understanding of and experience with TCP-IP, LAN, WAN, Internet Explorer and/or Chrome browser;
- Experience with PC and Laptop's hardware solve in an enterprise environment: both Mac and Windows;
- Experience fixing standalone and network printers;
- Experience with any ticketing system;
- Outstanding interpersonal skills in English (written and verbal);
- Great teammate and ability to work independently with limited supervision;
- Business Awareness and ability to prioritize decisions in favor of the business.
What We'll Provide:Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Medical, life, and disability insurance
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
- Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
- Collaborative, friendly and diverse culture
- Referral Program
- This role does not come with relocation assistance
- This role does not come with visa assistance
- For New York this role will have a salary range of: $70,600 - 78,400 per year
- Additional Annual bonus potential
- Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know. Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.