Location: Cedar Falls,IA, USA
Description
Bradford Companies, the corporate office for Next Generation Wireless, Jiva Salonspa, MMC Properties, and Bradford Powersports, Inc., is excited to offer an excellent opportunity for a local Information Technology major ready to advance their career! Our IT Support Technician is ideal for personnel looking to expand their skillset in a dynamic and supportive work environment.
Position Overview
As an IT Support Technician, you will provide essential technical support to our team and assist with a range of tasks involving hardware installation, software configuration, and troubleshooting.
Key Responsibilities
* Troubleshoot hardware and software issues for internal end-users, ensuring efficient and effective solutions.
* Set up, configure, and maintain computer systems, peripherals, and mobile devices.
* Support network maintenance, monitor network performance, and address connectivity issues.
* Help maintain IT inventory by tracking equipment and supplies.
* Contribute to IT projects, including system upgrades, installations, and documentation.
* Install and help maintain burglar alarm systems and networked surveillance equipment.
* Provide technical assistance and guidance to employees in-person and remotely.
* Occasionally provide on-call support during weekends as needed.
* Complete additional tasks as assigned to support the IT team.
* Periodic overnight/multi-night travel for hardware installation.
What We Offer
* Comprehensive benefits package, including health, dental, vision, and 401(k).
* Opportunities for professional growth and development.
* A supportive and collaborative work environment.
Equal Opportunity Employer
Bradford Companies is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Requirements
* Intermediate understanding of operating systems and software applications.
* Familiarity with networking concepts and troubleshooting.
* Strong problem-solving skills with high attention to detail.
* Excellent communication skills and ability to work well in a team.
* Ability to manage multiple tasks and meet deadlines.
* Prior experience in IT support is desired.
* Prior experience with commercial alarm and/or surveillance systems is beneficial but not required.