Role: IT Support Technician Location: Wilmington, DE -Day 1 Onsite Experience: 2-4 Year Duration: 12+ Months Role Description:
- Engage with customers via phone, email, chat, and in person to answer questions, resolve problems, and ensure a seamless customer experience.
- Provides end user support for installation of manufacturing applications. Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure. Installation/configuration, support, and maintenance of standard specialized and customized applications found in both the Businesses and functions.
- Installation/configuration, support and maintenance of standard, specialized, customized computers and workstations performing specialized tasks within the Businesses and Functions. Support and maintenance tasks of network telecommunication equipment, including network routers, switches, wireless access points, VoIP telephones. Work with vendors involving business specific applications to manage and implement within the environment.
- Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes.
- Communicate with stakeholders so that expectations of problem resolution as set early and often.
- Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly. Perform root cause analysis to prevent repeat issues.
- Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
- Understands key components of DuPont network, servers, PCs and other devices and can integrate systems to create business solutions.
End User Device support:
- End user support and customer service experience
- Experience with Windows 7, Windows 10 deployment and troubleshooting
- Printers, Scanners, Label Printers
- Office 2016, Office 365, SharePoint
- Manage requests and incidents in a service desk portal Network Administration:
- Familiar with wired and wireless network architecture, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting
- Experience with Server and desktop integrated applications
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.