IT Systems Administrator I (HCA/ITD #10117345)
: Job Details :

$29.66 - $47.46 Hourly$61,700 - $98,720 AnnuallyThis position is a Pay Band IDPosting DetailsThis job posting may be used to fill multiple vacancies. The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans. Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?The IT Systems Admin I will:

• Provide basic to advanced technical assistance to all Health Care Authority (HCA) Information Technology Department (ITD) staff and all HCA customers, contractors, partners, and key stakeholders;
• Work in a help desk/network environment and handles escalated help desk tickets, both working alone and as a member of a team and;
• Receive issue assignments both via a ticketing system and directly from supervisors. The focus of this position is to deal with the more complex and difficult help desk tickets that are reported.

How does it get done?The IT Systems Admin I ensures that all aspects of the computing environment are kept up-to-date and facilitates the upgrading of systems and devices as needed to ensure everything is as current as possible, while still meeting the functional computing needs of the department. The IT Systems Admin I is responsible for:

• Overseeing all aspects of the computing environment to ensure maximum uptime and overall system functionality;
• Collaborating with network administration, help desk, and security personnel to provide any computing functionality required for the operations of the division and the department;
• Working with senior systems administrators to determine the best solutions to meet the computing needs of the department and;
• Assisting with different aspects of on-premise, virtual, and cloud environments.

Who are the customers?

• Health Care Authority (HCA) employees and contracted staff.

Ideal CandidateThe ideal candidate has:

• Prior help desk and/or networking experience.
• Knowledge of an ITSM tool.

Minimum QualificationAssociate's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and two (2) years of experience in end user support, systems administration, network administration or any related field. Substitutions Apply. See Substitution Table below. Substitution TableThese combinations of education and experience qualify you for the position: Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience•Education and years of experience must be related to the purpose of the position. •If Minimum Qualification requires a specific number of semester hours in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.Employment RequirementsMust possess and maintain a valid Driver's License.Must obtain a Defensive Driving Certificate. Working ConditionsWork is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 40 lbs. Supplemental InformationDo you know what Total Compensation is? Click here Agency Contact Information: Alex Rodriguez, (505) ###-####. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.Bargaining Unit PositionThis position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.