About the Organization It takes a special company to stand out in today's highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical know how. Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes. Description We have an exciting opportunity for a IT Systems Administrator : Responsibilities will include but are not limited to the following:
- 3+ years of experience in supporting a multi-user environment, with both Microsoft and Mac OS workstations; Active Directory experience is a plus
- Troubleshooting and maintaining hardware/software on networked workstations, printers, and smartphones company-wide.
- Resolve issues quickly and efficiently
- Deliver projects that will help make the company and the IT Department more efficient
- Provide day-to-day support of desktop PC software applications.
- Log service requests as open tickets, maintain status, and provide follow-up both to end users and to members of the MSP (Managed Services Provider) team.
- Schedule and install new hardware and software applications.
- Perform preventative maintenance on computer equipment.
- Inventory and maintain IT equipment (Desktops, laptops, printers, monitors, tablets, and smartphones).
- Stay current with system information, changes, and updates.
- Serve as the initial escalation point for issues with the MSP team.
- Willing to work overtime when necessary.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Develop and follow standard help desk procedures.
- Willing to take the lead on varied projects.
THIS IS NOT A REMOTE POSITION - PLEASE PROVIDE SALARY REQUIREMENTS Position RequirementsEducation and Experience:
- Associate or Bachelor Degree in Technology related field (desirable) or 3-5 years of related work experience
- A CompTIA A+ and/or CompTIA Network+, or MCTS Windows 10 &11 Certification desirable
- Familiarity with Help Desk practices (ticket systems, team environment, etc.)
- Experience with remote troubleshooting
- Experience with VPN
- Knowledge in Microsoft Exchange, Office 365, & Active Directory Users and Computers, Microsoft Entra/Azure
- Advanced MS Office 365 (Word, Excel, Outlook) skills
- Working knowledge of Windows 10 & 11
- Working knowledge of multi-function printers (HP, Canon, Ricoh, Brother)
- Knowledge and experience of customer service practices
- Good working knowledge of networking
- Good working knowledge in Telecom and VoIP technology ( Call Tower)
THIS IS NOT A REMOTE POSITION - PLEASE PROVIDE SALARY REQUIREMENTS Full-Time/Part-Time Full-Time Tags Help Desk, IT, Technician, VPN, Office 365, MAC, Apple, Microsoft Exchange, A CompTIA A+ CompTIA Network+, Entra/Azure Location Visual Sound - Broomall EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.