Job Description
Job Description
The Systems Administrator to help maintain, upgrade and service Edlund's software, hardware, and networks. This role will also act as the primary liaison between Edlund Company's user base and IT.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Develop complete hardware and software solutions from general user requirements.
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Evaluate related hardware and software products and make recommendations for adoption.
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Maintain close relationship with departmental users to make sure their needs are being met and to gauge how the future might change their requirements and needs.
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Automate tasks through scripting and the adoption of software/hardware tools.
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Ability to think about technical problems and business problems with a technical dimension critically and creatively.
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Supports and troubleshoots desktops and peripherals as needed.
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Supports servers, hardware and software related to ERP systems
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Work independently on assigned projects with firm deadlines
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Other duties as assigned.
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Overtime maybe required.
OTHER NECESSARY FUNCTIONS:
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Follows all policies, procedures, ergonomic standards, safety and stretching requirements directed by Edlund Company and the department.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Ability to write routine reports and correspondence.
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Ability to operate various equipment.
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Ability to effectively present information in one-on-one and small group situations to team and/or employees.
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
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Ability to deal with problems involving several concrete variables in standardized situations.
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Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
QUALIFICATIONS:
- Proven experience in VMware, Microsoft and ERP Systems
- In depth knowledge of Windows server 2008-2019
- Proven work experience in helpdesk/customer facing role
- Knowledge of scripting/automation of daily and monthly tasks
- Help Desk and Help Desk ticketing system knowledge
- VOIP phone system experience a plus
- Experience in networking, switches and firewalls
- Support VDI and remote desktop environments
- Asana, MS project or other project management software knowledge a plus
- Experience ERP software would be a plus
- Exceptional communications skills both written and oral.
- Customer service oriented with strong technical and problem-solving skills
- Ability and willingness to learn new things.
Education and/or Experience
- Degree in MIS, CIS, IT, or equivalent work experience
****REQUIRED COMPETENCIES AND APTITUDES:
- Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with focused attention to detail.
- **** Excellent organizational and customer service skills.
- Ability to portray and contribute to a positive work culture every day.
- Self Confidence to lead by example, question processes and contribute to continuous improvement.
- Self-motivated positive team player with ability to train and interact with individuals at all levels.
- Ability to make independent decisions in accordance with company policy.
- Strong analytical skills and the ability to propose positive business solutions to problems.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Safe work practices.
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee frequently is required to sit.
- The employee is occasionally required to walk; stand; and stoop, kneel, crouch, or crawl.
- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Ability to work with or be exposed to wet and/or humid conditions, moving mechanical parts, occasional exposure to fumes or airborne particles and toxic or caustic chemicals, as well as risk of electrical shock.
- Specific vision abilities required by this job include close vision, distance, vision, and color vision, peripheral vision, depth perception, and ability to adjust focus.
- Ability to work in and environment with moderate loud noise level conditions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.