IT Systems Administrator
: Job Details :

IT Systems AdministratorFeldco is honored to have been named a top workplace in 2024 by the Chicago Tribune making us a 11-time award winner!Job Address: 6300 North River Road, Rosemont, IL, 60018Job Hours:We are hiring this individual for after hours and weekend support and are not flexible on the below requirementsMonday To Friday, 11am to 7pmThis is an on-site role, not a hybrid or remote positionOn call for after hours support every other weekendJob Summary:We are seeking a detail-oriented, thorough, and organized Software and IT Systems Administrator to join our growing team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. In this position, you will play a key role in creating and testing new computer programs. You will also be required to solve existing software problems, work with other developers, create SQL queries, push SQL updates and general maintenance of the SQL and MySQL databases.IT Support Duties and ResponsibilitiesSupport all in-house software applicationsInstall and configure software and computer systems.Troubleshoot and resolve issues with software or hardware.Walk colleagues or clients through steps to help them resolve their technical problems.Maintain procedures and reports that provide technical support to the entire organization.Analyze records and logs to spot underlying trends and potential issues.Support the implementation of new solutions or applications.Establish accounts for new users and assist with password or login problems.Test, evaluate, and make decisions about new technology for the business.Participate in business-wide meetings to provide insight into technical requirements.IT Support Requirements and QualificationsThis position will requiresAssociate's or bachelor's degree in computer science or a related field.1+ years of experience in a technical support role.Certifications are preferred, but not required.Working knowledge and expertise with a variety of software, hardware, and applications.Willingness to solve complicated problems and see projects through to completion.Analytical skills to study problems and records and identify solutions.Team-oriented attitude to help other colleagues and departments with technical problems.Strong interpersonal communication and relationship-building skills.Ability to manage time and effectively prioritize numerous projects at one time.Technologies Used In Our IT EnvironmentSpiceworksVoIP phone system (3CX, Vonage, Nexvortex, RingCentral)ESX VMNAS systems (Synology, Buffalo, Backblaze, Azure, Citrix)iLo administrationAV (SentinelOne, Bitdefender, Webroot, Malwarebytes)Web filtering (Web Titan)Email filtering (Spam Titan)Bandwidth monitoring (LogicMonitor)AP (Meraki)Verizon tabletsTablet monitoring (Cerberus)Asset TigerJPMorgan scanners (Epson, Panini)Right Networks (Accounting)Nexvortex faxagentEagle Camera MonitoringTeamviewer, ZoomAmazon, Newegg, CDWQuickbooksSketchupWindows, Linux Server/client OS and applications/servicesWhat can Feldco Offer You?Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the marketGrowth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new marketsAdvancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal developmentSecurity – We operate profitability and are enhancing the benefits and care of our employeesProfessionalism – We are investing heavily in quality improvements and establishing industry-best operationsTeamwork – We are focused on assisting each other and working together to take care of our customers