If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company's 401(k)
Who we are looking for: ACV Auctions is seeking an experienced IT Systems Engineer, focusing on Mobile Device Management (MDM) to join our dynamic Information Technology Operations Team. The ideal candidate will have hands-on experience in managing and configuring JAMF, Workspace ONE, and Microsoft Intune, ensuring efficient mobile device lifecycle management, security, and compliance What you will do: Manage and configure MDM platforms, including JAMF, Workspace ONE, and Microsoft InTune to ensure the secure and efficient deployment of mobile devices (iOS, Android, macOS, Windows). Ensure seamless integration and deployment of devices, apps, and configurations, providing ongoing support for mobile device users.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Design, Develop, Implement and Maintain computer hardware, software, systems and networking solutions to meet the business needs and technical objectives of the organization
- Serve as an escalation point for IT teammates and offer mentoring and guidance for advanced troubleshooting
- Serve as a subject matter expert for all IT services, including Meraki, Google Workspaces, Okta, Slack, Zoom, Zendesk, SentinelOne, Workspace ONE, Atlassian JIRA & Confluence, and other internal tools and applications
- Develop and maintain documentation to facilitate self-service problem solving and process improvement
- Perform daily monitoring, verifying integrity and availability of systems and networks, their configuration, and performance
- Verify completion of scheduled jobs such as backups, restores, patches and automating recurring tasks
- Perform routine audits in conjunction with our Internal Audit team
- Analyze and resolve technology incidents
- Monitor issue resolutions and collaborate cross functionally with groups outside of IT when necessary to resolve and apply fixes
- Serve as a subject matter expert on IT upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations
- Utilize procedures and standards to ensure operational consistency on a global scale and update documentation as required
- Maintain records on repairs, down time, and configuration changes
- Partner with vendors to assist with software licensing and procuring hardware
- Administer server operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance
- Monitor system and network performance and tune performance as necessary
- Assist with disaster recovery and business continuity planning and support
- Participate in capacity planning including forecasting of needs for future IT initiatives
- Other duties as assigned
What you will need:
- 2+ years of experience in mobile device management, specifically with JAMF, Workspace ONE, and Microsoft InTune.
- Strong understanding of mobile security practices, device encryption, and complianc
- Relevant certifications such as JAMF 200+, VMware Certified Professional - Digital Workspace, or Microsoft Certified: Endpoint Administrator Associate.
- Experience in scripting (e.g., Bash, PowerShell) for device automation and management
- 4 Year / Bachelors Degree - IT field or related required
- Experience deploying and supporting enterprise applications with a 24/7 user base
- Experience deploying and administering server operating systems
- Experience deploying and troubleshooting Windows, Mac and Linux operating systems
- Experience remotely configuring and maintaining iOS devices, like iPhones and iPads
- Experience administering Google Workspaces, Okta, Slack, Zoom, Zendesk, Workspace ONE, or SentinelOne strongly preferred
- Ability to visualize and understand complex systems
- Familiarity with ITIL standards and IT Security compliance standards and practices
- Excellent written and verbal communication skills
- Ability to present and discuss technical information in a way that establishes rapport and gains understanding
- Ability to deal tactfully with persons in authority, co-workers, and members of the public
- Excellent customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Ability to read, write, speak and understand English
Compensation: $82,000.00 - $119,000.00 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law. No immigration or work visa sponsorship will be provided for this position.#LI-MS1 Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. Other details
- Job Family Information Technology
- Job Function IT Operations
- Pay Type Salary
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