Location : Name Green Bay Support OfficeCompany OverviewABOUT FESTIVAL FOODS:We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary
Job Title: IT System Engineer Manager
FLSA Status: Salary
Reports To: Sr Dir of IT
We are looking for a self-motivated and hands-on IT Systems Manager to join the talented IT Department at Festival Foods. The IT System Engineer Manager leads a gifted team of 5 System Engineers who are responsible for Festival's enterprise servers, storage, backup\recovery, patch management, data center management and enterprise monitoring across our 55 locations (and growing) in WI.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- The IT System Engineering team is responsible for enterprise servers, storage, backups\recovery, patch management, enterprise monitoring and data center management along with management of our Azure environments.
- Ensure quality control throughout the lifecycle of assigned technology (backups\recovery, availability, monitoring, capacity planning, patch management, configuration management, system documentation, adheres to relevant corporate policies, capacity planning and 3-year roadmap.)
- Manage both strategic initiatives and day-to-day IT operations.
- Provide hands-on leadership, supporting day-to-day technical issues and facilitate technical design sessions.
- Engage with key stakeholders to understand customer needs within the organization and use this information to influence technology backlog, budgets, and technology roadmaps.
- Develop and maintain processes, policies, standards, systems, and measurements that help the organization to effectively manage the technology portfolio both daily and long-term with regards to cost, control, risk, compliance, and business performance objectives.
- Focus on Associate and team development - coach, train, and mentor a team of highly technical engineers.
- Evaluate, analyze and recommend new technologies and vendor products relating to existing and future business requirements.
- Responsible for projects initiated by the System Engineering team. Ensuring the scope is clearly defined, there is an appropriate level project plan, publish regular updates and maintain status updates.
- Develop an action plan to address technology health scorecard gaps based on business and team priorities.
- Responsible for managing team's technical backlog and capacity plan.
- Participate in on-call rotation, ensuring proper resolution to escalated issues.
- Maintain a comprehensive technology roadmap and socialize with key stakeholders regularly.
- Provide input into annual plans and budgets, ongoing spending alignment, and proposing and implementing changes as appropriate.
QUALIFICATIONS
- Bachelor's degree or equivalent in professional experience.
- Effective team builder
- Strong problem solving and general analytical skills.
- Strong understanding and enthusiasm for emerging technologies.
- Excellent communication skills both written and verbal.
- Understanding of operational best practices, configuration management, and security controls.
EXPERIENCE
- Ten (10) or more years of IT System Engineering experience.
- Five (5) or more years of people leadership experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The IT Systems Manager is a full-time, salaried position. Will be required to provide on call support (weekends and holidays), and occasional travel as needed.
- Sitting/Standing at a computer 80% of the time.
- Bending, stretching, and occasional lifting of up to 30 lbs. is required.
Benefits OverviewWHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Address 1724 Lawrence Drive City De Pere State WI Postal Code 54115