Salary $36.37 - $46.10 Hourly Location Chinook Building 401 5th Avenue Seattle, WA Job Type Special Duty Assignment or Term Limited Temp (TLT) Job Number 2024-22842 Department KCIT - Information Technology Division Ops and Infrastructure Opening Date 09/25/2024 Closing Date 10/8/2024 11:59 PM Pacific FLSA Non-Exempt Bargaining Unit C19 : PROTEC17-Information Tech Full- or Part-Time Full Time Summary King County is driving to become the best run government in the country. For King County Information Technology (KCIT) that means innovating and iterating on how we deliver high quality services and solutions to our customers. KCIT is seeking to hire an IT Systems Specialist Entry to join our team. This position will be performing level 1 technology support with KCIT Support Teams. The successful candidate will be expected to work and manage assigned tickets in KCIT's IT Service Management Tool (Cherwell). The primary function is supporting walk-up window, queue triage, onboarding, offboarding, transfer, move, hardware, software, printer queues and IT equipment peripherals to Executive branch customers. King County Department of Information Technology (KCIT) KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation. KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: Job Duties
- Provide level 1 technical support
- Support walk-up window
- Support queue triage within support teams
- Execute the delivery and recovery of hardware
- Utilize diagnostic tools to troubleshoot problems
- Collaborate with other IT service teams
- Utilize and create technical documentation
- Actively manage assigned tickets with accurate and timely information
- Will be required to drive to different county locations
- Assist with the phone support
- Assist with the move support
- Other duties as assigned
Experience, Qualifications, Knowledge, Skills - Basic knowledge of Windows 11, COTS products, ITSM and Microsoft Products.
- Demonstrated experience in receiving and provisioning of new equipment, repurposing equipment and retiring equipment.
- Basic knowledge of computer technology principles.
- Basic knowledge of data and system security and other similar technical processes.
- Demonstrated ability to establish and maintain exceptional customer relationships.
- Demonstrated positive attitude towards peers and leadership, learns from mistakes, seeks feedback and is easily coachable.
- Demonstrated ability to maintain technical documentation.
- Demonstrated ability to work with a variety of individuals from diverse backgrounds.
- Demonstrated attention to detail.
- Demonstrated ability to handle multiple competing priorities.
- Strong written and oral communication skills.
Other Requirements
- Successful completion of criminal background check and fingerprinting
- Lift and carry up to 50 pounds with reasonable accommodations
- May be responsible for the physical loading, unloading and/or sorting of equipment and boxes of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, placing, as well as physical bending, twisting, kneeling, stooping, or crawling in a safe and efficient manner
- Valid WA State driver's license
Desirable Qualifications
- Understanding of ITIL (Information Technology Infrastructure Library) process
- Basic knowledge and understanding of Scaled Agile Framework
- CompTia A+ Certification
- Microsoft Technology Associate Certifications
- Experience using or managing Microsoft Office applications, Office365, SharePoint
Supplemental Information Work Environment This position is performed 100% onsite. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Union This position is represented by Protec17 Information Technology Classification: IT Systems Specialist - Entry - 7323100 Duration This position is estimated for a 1 year duration. Work Schedule The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is eligible for overtime pay. Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Are you ready to APPLY!? The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume a re required for consideration. Applications submitted without all material will not be considered. Questions If you have questions regarding this recruitment, please contact Shannon Hoeper, shoeper @kingcounty.gov or 206-###-####. King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12paid holidays each year plus twopersonal holidays
- Generous vacation and paid sick leave
- Paid parental,family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid yovxnmjl7ew2d484m43kdyuqge9gd9