Location: all cities,CA, USA
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do
* Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
* Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
* Interact professionally with other department and outside vendors
* Manage single projects to ensure they are completed on time, on budget, and according to the customer's request.
* Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
* Assist users with laptop set up and testing
* Assist with repair parts and receiving process
* Maintain PCI Compliance
* Other duties as assigned
What it takes to succeed
* High school diploma or equivalent
* Technical certifications for PC, Network, Telcom, and system support experience
* At least five years of experience working with PC, Telecom, System Support and/or Network experience
* Working knowledge of Windows, Cisco IOS, and/or Avaya
* Strong written/verbal communication skills; able to read, write and speak English.
* Basic math skills
* Ability to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management)
* Ability to lift 75 pounds
* Ability to push/pull 150 pounds
* Ability to bend, lift, push and climb ladders repetitively
* Have a valid state driver's license and be able to obtain a company driver's license
* Ability to work varying shifts or hours based on park hours; including evenings, weekends and holidays
* 1 year guest service experience preferred
* Strong written/verbal communication skills; able to read, write and speak English.
Compensation: $27.00 per hour
The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.