Good Life Group, Inc. is looking for a dynamic IT Tech Support Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California. Responsibilities and Duties:
- Network Management: Overseeing the company's computer networks, ensuring they run smoothly and securely.
- Technical Support: Providing support to employees with any IT-related issues, troubleshooting hardware and software problems.
- Cybersecurity: Protecting the company's digital assets by implementing security measures, monitoring for threats, and responding to security breaches.
- System Maintenance: Regularly updating software, managing backups, and ensuring all systems are up to date.
- Infrastructure Planning: Planning and implementing IT solutions that support the company's business goals
Experience and Working Knowledge in the following areas:
- Software management (install and routinely update necessary software)
- Systems (cameras, keycards, security.)
- Network management ( firewalls, servers, backups)
- Hardware tracking and ordering (computers, office electronics, etc.)
- Hardware installations (Computers, office electronics, etc.)
- Cybersecurity (monitoring emails, and phishing)
- User management and security for computers
Qualifications and Skills:
- Minimum 2 to 3 year of experience in IT support or related field
- Strong knowledge of software troubleshooting, including Office applications and operations systems (Windows, macOS)
- Strong knowledge of IT infrastructure components such as serves, networks, and storage systems
- Experience with managing Active Directory
- Experience with remote support tools and VPN technologies
- Excellent critical thinking skills and ability to diagnose technical issues
- Excellent analytical, communication, and customer support skills
- Diligence and ability to work efficiently under pressure.
- Motivated attitude to learn and grow within the company and be a team player.
We offer an amazing company culture, collaborative work environment, career growth opportunities and a benefits program including retirement.