COMPANY OVERVIEW Two Rivers Financial Group, Inc., through our wholly owned subsidiary of Two Rivers Bank & Trust offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Burlington, Coralville, Davenport, Des Moines, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, Urbandale, West Burlington, and West Point, Iowa. We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve. Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career. Surround yourself with innovative solutions and empowered coworkers.Come join the Two Rivers Team! POSITION PURPOSE The IT Tech/System Administrator's role is to ensure the effective and efficient operation of Two Rivers' computer systems and infrastructure. This includes planning, developing, installing, configuring, maintaining, and supporting network, servers, computer hardware, software, and communications. This position will also research and find timely and accurate solutions to end user hardware and software issues. This role may also participate or facilitate end user training as required/requested. EDUCATION AND WORK EXPERIENCE
- A bachelor's degree or an equivalent combination of education and experience.
- Minimum of 2 years of experience, 5 years preferred, in a technical support environment.
- Experience as an IT professional in a regulated environment.
- Experience in Banking industry preferred.
SKILLS AND QUALIFICATIONS
- Exceptional communication skills, both verbal and written.
- Strong relationship building abilities.
- Ability to maintain the highest level of confidentiality.
- Ability to work independently and with a team.
- Strong organizational and prioritization skills.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Manage and maintain an environment, ensuring integration and performance across on-premises and cloud services.
- Configure and support networking infrastructure to ensure reliable and secure connectivity.
- Install, configuration, and maintenance of licensed software per licensing agreements.
- Monitor & maintain system backups, disaster recovery processes, and security assessments to ensure data integrity and confidentiality controls are effective.
- Install & maintain applications & servers running in our virtual data center.
- Ensure seamless interconnectivity with various systems, to include file servers, email servers and computer conferencing systems.
- Install, configure, and support ongoing usability of end user computers, peripherals and software within established standards, guidelines, and agreements.
- Provide end-user support for all IT-related issues, including software, hardware, and networking issues & requests.
•Assist with educating/training internal team members on effective use of hardware, software, and system and information security best practices.
- Work with vendor support contacts to resolve technical problems.
- Maintain inventory of all equipment, software, and software licenses.
- Respond to after-hours issues as needed (on call basis).
SCHEDULE/TRAVEL/STATUS
- Non-Exempt
- Light to Moderate Travel (to include all Two Rivers' locations as needed)
- In-Office - Not Remote
- Full-time
BENEFITS
- Competitive Compensation
- Comprehensive Healthcare
- 401K Retirement Plan
- Employee Stock Ownership Plan
- Life & AD&D Insurance
- Long Term Disability Plan
- Paid Time Off (PTO)
- Paid Holidays
- Paid Volunteer Hours
- Part-time Employment Premium Pay
- Weekend Premium Pay for Qualifying Positions
- Professional Development and Advancement Opportunities
- Employee Assistance Program
NOTICE This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)