IT Technical Support
: Job Details :

About Us:The joint venture StarPlus Energy between Stellantis and Samsung SDI is at the forefront of the electric vehicle (EV) revolution, focusing on the development and manufacturing of state-of-the-art EV batteries. Combining the battery manufacturing technology of Samsung SDI and the automobile brand portfolio of Stellantis that includes Chrysler, Dodge, Jeep, Ram, Maserati, and Fiat, the joint venture's mission is to lead the market with innovative battery solutions that drive the future of mobility.Position Summary:We are seeking a highly skilled and proactive IT Support Specialist to join our team. The ideal candidate will serve as the initial point of contact for all internal technology needs within a manufacturing environment. Key responsibilities include managing incoming ticket activity, troubleshooting hardware, software, and network issues, and providing technical advice to executive-level individuals. The IT Support Specialist will also document procedures, maintain asset inventories, and work closely with customers to ensure high levels of satisfaction.Responsibilities: Serving as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment Logging, categorizing, and resolving all incoming ticket activity in the Helpdesk system Troubleshooting and resolving hardware, software, and network problems Documenting procedures, FAQs, and maintaining an inventory of assets Isolating problem trends and completing troubleshooting efforts for recurring problems until permanent solutions are found Providing technical advice to executive-level individuals and their assistants Delivering exceptional IT support to C-level customers and ensuring a high level of customer satisfaction Building trust and maintaining good relationships with customers Administering the Company Security program, VPN, and creating IT policies Supporting VIPs and business travelers Cleaning up the IT server room and addressing all kinds of issues in the IT room Checking up on network issues and cooperating with the Network team Repairing PCs and laptops, and solving software issues Managing security applications Proficient in solving Windows and printer issues Possessing basic knowledge of servers and networks Minimum Requirements:Bachelor's degree in Computer Science, Information Technology, or equivalent experience 2+ years of Corporate Tech Support experience 2+ years of VIP support experience or equivalent combination of education and/or experience Strong working knowledge of Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory Excellent problem-solving, communication, and interpersonal skills Ability to prioritize and organize work to meet defined SLA's Must be willing to travel up to 10% of time Must be authorized to work for any employer without restrictions in the US Must be able to commute to the office based in Kokomo, IN Preferred: Strong understanding of MES system Android mobile in corporate experience Basic networking skills Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.#J-18808-Ljbffr