IT Technician Summary: The IT Technician is responsible for providing technical support to users in an efficient and accurate manner. The technician will be a point of contact for users who experience technical issues with their computer systems, software, and hardware. The primary goal is to ensure that end-users can accomplish business tasks.
About Ezee Fiber Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network. Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing. The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.
Key Responsibilities: - First-Line Support: Answer support calls and emails to the IT department. Record user interactions, including all details of inquiries, comments, complaints, or problems.
- Problem Solving: Analyze issues reported by users to provide the most appropriate solution within a reasonable time frame. Escalate more complex problems to appropriate senior support personnel.
- Software/Hardware Installation: Assist in setting up, installing, and configuring computer systems and applications for new users.
- User Education: Guide and educate users on basic application functionalities and IT procedures to foster self-help on recurrent issues.
- Maintenance: Perform routine checks and maintenance on computer systems to ensure they function smoothly.
- Inventory Management: Track inventory of all IT assets including computers, peripherals, licenses, and other IT supplies.
- Documentation: Maintain a repository of common issues and resolutions to improve problem-solving speed in the future.
- Team Collaboration: Work closely with other team members, sharing knowledge, and learning from one another to improve the overall efficiency of the department.
- Stay Updated: Keep abreast of IT trends and new solutions that could be applied to improve the company's IT infrastructure and user experience.
Requirements: Education: Associate degree in Computer Science, Information Technology, or a related field. Experience: 0-2 years in an IT support role or a related area. Skills: - Basic understanding of computer systems, hardware, and software.
- Familiarity with common software applications (e.g., Microsoft Office, Operating Systems).
- Excellent problem-solving abilities.
- Strong communication skills, both verbal and written.
- Ability to work well under pressure.
Certifications (Preferred but not mandatory): CompTIA A+, ITIL, or other relevant certifications. Other Requirements: - Ability to work flexible hours, as IT issues may occur outside of regular business hours.
- A willingness and eagerness to learn and adapt in a fast-paced environment.
Pay & Benefits - Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs