IT Technician
: Job Details :

Location: Louisville, CO

Schedule: Hybrid 3 days per week

Rate: $25-$29/hour (depending on experience)

Type: Contract to Hire

Reporting to the IT Manager, the IT Technician provides administration, support, and troubleshoots personal computers, software, printers, and associated peripherals in a managed network environment to ensure a reliable and safe computing system for the staff. Either on the phone or in-person, the IT Technician keeps a high level of respect, professionalism, and empathy to every user seeking help with their system.

Responsibilities:

• Troubleshooting and resolution of company and end user technological issues
• Testing, maintaining, troubleshooting, and supporting PC hardware, mobile devices, software and associated operating systems
• Setup and maintain mobile devices in the MDM platform
• Support, train, and maintain client base
• Use ticketing system to manage and prioritize user requests and incidents within SLA
• Managing users and computers in Windows Active Directory
• Providing world class customer services to clients
• Follows IT process and procedures updates and create documentation as needed
• Use established procedures to set up new users on network, systems, and software packages
• Imaging and deploying Windows laptops
• Acts as a contributor in and on IT related projects
• Maintains Asset Management Inventory, ordering, shipping, and receiving of computers, and equipment
• Responsible for Incident Management process to ensure tickets are progressing to resolution in a timely manner

Individual Characteristics:

• Demonstrates strong communication and customer service skills. Must be able to communicate effectively (verbal and written) with all levels of the organization.
• Effective problem-solving skills
• Easy to work with
• Action oriented and willing to take initiative
• Detail oriented, able to follow SOPs
• Self-starter
• Able to Lift up to 50 pounds

Experience:

• 1-3 years of experience working in a corporate environment supporting end users and troubleshooting complex environments
• Experience using and supporting Microsoft Office 365 Suite of Applications
• Experience in MDM

Preferred or Nice to Have:

• Working towards or have a bachelor's or associate degree in IT related field
• ITIL v3 or v4 Certification
• CompTIA A+/Net+ Certified

We put our contractors (aka Ambassadors) first and do our best to show our commitment to you. This includes a robust benefits program that is very competitive in the temporary staffing industry. We update our vendor relationships annually to make sure we are offering the most cost-effective benefits options to our Ambassadors.

Ambassadors are eligible for Minimum Essential Coverage (MEC) Plan, basic and enhanced hospital indemnity plan, dental and vision, accident plan, critical illness plan, term life, short-term disability plan, direct deposit/pay card, credit union membership, employee discount clubs, referral bonuses, training and coaching, and specialized recognition programs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.