IT Technician
: Job Details :

Description IT Technician Job Details Job Type Full-time Wichita Falls, TX Information Technology Description Position: Full-Time IT Technician Description Average hourly rate is $20.26 (including wage, incentives, bonuses, overtime, shift differential, etc.) Are you passionate about technology and driven to deliver exceptional service in a dynamic IT environment? Mainstream Nonprofit Solutions is seeking a dedicated IT Technician to join our team in Wichita Falls, TX. About the Role As an IT Technician, you'll be the go-to person for technical support, ensuring smooth operations for our team and the critical work they do for kids and families. Your responsibilities will include: Provisioning user accounts and resolving connectivity issues. Troubleshooting equipment abnormalities. Managing helpdesk tickets and meeting service level agreements (SLAs) within two business days. Supporting staff in your assigned region, with occasional travel as required. Collaborating with a forward-thinking IT team to drive innovation and continuous improvement. What Were Looking For Were seeking a self-starter who is eager to learn, solve problems, and work collaboratively. The ideal candidate is: Detail-oriented and proactive. Able to challenge ineffective processes and suggest improvements. Excited about contributing to our mission of strengthening families. Requirements: Education: High School diploma or GED required. Experience: Prior experience in computer systems or a helpdesk setting is preferred. Training: On-the-job training provided. Other: Valid drivers license and ability to meet agency underwriting standards. Why Join Mainstream Nonprofit Solutions? Flexible Scheduling: Adaptable work schedules to suit your lifestyle. Generous Leave: 20 personal leave days in your first year, increasing to 25 days after the first year, plus 12 paid holidays. Additional Perks: Longevity bonuses, tuition reimbursement, and opportunities for personal and professional growth. Team Environment: Work with a dedicated team committed to service excellence, education, and advocacy. Join Us and Make a Difference To apply, please visit: www.tfifamily.org/employment TFI is an Equal Opportunity Employer. Requirements Predictive Index assessments assist hiring managers determine if a candidate may be a good match for the position. Please Complete a Predictive Index assessment at the following link: The PI assessment takes 5-7 minutes to complete. There are no right or wrong answers.