Job DescriptionProvides technical support on IT applications & hardware, day-to-day maintenance of LAN, WAN, data networks and voice communications. Perform any other duties as required by supervisor.Job RequirementsMinimum EducationBachelor's degree in Information Technology or equivalent (Preferred)Required SkillsPersonal Attributes
- Strong understanding of the organization's goals and objectives.
- Good written and oral communication skills; good interpersonal skills.
- Ability to conduct research into enterprise systems issues and products as required.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Minimum Work ExperiencePrevious 2-5 Years (Preferred)Physical RequirementsSitting - =16-31%Walking - 16-31%Standing - 16-31%Bending/Squatting - 16-31%Climbing/Kneeling - 1-15%Twisting - 16-31%OSHA CategoryMinimal potential for direct exposures.Visual and Hearing RequirementsMust be able to see with corrective eye wear.Must be able to hear clearly with assistance.Color vision ability required.Other Physical/Environmental DemandsLifting - 0-50lbs, 50lbs or more with assistanceCarrying - 0-50lbs, 50lbs or more with assistancePulling - up to 100lbsPushing - up to 100lbsMission, Service, and ValuesSupports the hospital Mission, Service and Values.Essential FunctionsEssential duties and responsibilities include the following.
- Perform first and second level IT support related activities on incidents and requests on the use of company technologies and services provided (e.g. phones, tablets, desktops/laptops, email, printers, etc...) either remotely, via email, in-person, etc...
- Diagnose system failures to isolate the source of problems between equipment, system software, and applications.
- Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc) including installation and troubleshooting instructions for each
- Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops
- Ability to clearly document issue resolution using the Service Desk incident management system.
- Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
- Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
- Ability to multi-task in a fast-paced environment
- Performs other duties as requested and/or assigned within area of expertise.
T.J PledgeI Will Show Compassion-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.-recognize that each and every interaction I have at T.J. Regional Health matters-show kindness and compassion towards my customers at all times-be sensitive to the personal and private needs of every customerI Will Cooperate With Others-maintain zero tolerance for abusive behavior-listen and be willing to accept fault when I make a mistake-never underestimate the power of an apology-refrain from blame and judgment-bring a sense of calm to stressful situationsI Will Collaborate With Others-value myself and every coworker as an equal part of one GREAT team working together-treat others in a way that I would like to be treated-participate only in conversations that are courteous, respectful, and reflect positively on my teammatesand T.J. Regional Health-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults-speak honestly, seek truth, and act with integrity towards my teammates-value the uniqueness and expertise that each team member contributes to the whole-meet the need of the moment, regardless of whether or not it is considered part of my jobI Will Communicate-smile - at everyone-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voicethat shows respect in every interaction-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greetingpeople at 5 feet away-escort any customer in need (visitors, patients) to their destinationI Will Adapt To Change-be a part of the solution when I am presented with a challenge-embrace change and set the example for those around me-accept openly when there are changes that T.J. Regional and/or I have no control over-manage the expectations of others by explaining duration and next steps as often as neededI Will Be A Champion-serve with passion-view myself as an owner of T.J. Regional Health and act accordingly-take responsibility for the physical appearance of T.J. Regional Health, including my work area-go out of my way to daily thank and compliment my customers and coworkers-dare to make a difference and be exceptional-constantly try to improve myself and T.J. Regional Health-speak positively about T.J. Regional, while at work and in public places outside of work