We are seeking a skilled Part-Time IT Support Technician to perform a variety of IT related functions as as the ability to install, support, troubleshoot, and repair computers. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to handle multiple tasks efficiently.
Essential Duties and Responsibilities: - Repair, build, upgrade, configure, and move workstations.
- Identify and remove malicious software from computers.
- Install and troubleshoot Windows operating systems and PC software (Office, Sage CRE, Timberscan, Antivirus, Adobe, Citrix).
- Travel to remote locations or provide remote support to resolve computer issues.
- Provide after-hours on-call backup support for emergency desktop, server, and network issues.
- Reset Active Directory passwords and unlock user accounts.
- Review tickets and alerts from Enterprise Integration (MSP) and assist in resolution.
- Setup and configure mobile devices (phones, tablets, aircards).
- Create and manage email accounts, distribution lists, and group mailboxes in MS Exchange.
- Work with software and hardware manufacturers to find break/fix solutions.
- Review spam mail filters, backup settings, and firmware updates.
- Update phone and auto attendant information, reset voicemail passwords, and update address books.
- Build and update computer images.
- Research solutions to non-standard issues.
- Assist with scheduling and hosting web conferences.
- Schedule and repair printers under maintenance contracts.
- Maintain accurate records of IT-related equipment and update accordingly.
- Update and maintain the company website.
- Assist with installation and upgrades to computers, servers, networks, and phones.
- Create and present IT-related training for employees. Schedule Cybersecurity training.
- Handle issues with local wireless and wide area network providers.
- Create/modify scripts for logon or user customization.
- Assist with setup of jobsite office, internet, and phone requirements.
- Maintain and rotate backup tapes for offsite storage.
- Keep accurate records of requests and solutions provided.
- Work Closely with IT members.
Required Qualifications and Experience:Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 2 years of experience in IT support or a similar role.
Technical Skills: Proficiency in Windows operating systems, Microsoft Office Suite, and common PC software. Experience with Active Directory, MS Exchange, and remote support tools.
Certifications: CompTIA A+, Network+, or similar certifications are preferred. Knowledge of Network & Security Protocols.
Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical users.
Problem-Solving Skills: Strong analytical and troubleshooting skills.
Customer Service: Ability to provide excellent customer service and handle challenging situations with patience and professionalism.
Travel: Willingness to travel to remote locations as needed.
Supervisory Responsibilities: This job has no supervisory responsibilities.
What can we offer you?MJW offers unsurpassed opportunities to build a successful future.We are an industrial construction, engineering, and fire protection firm with more than 50 years of experience. Our international reputation for completing projects on time and on the budget is built on comprehensive in-house expertise that enables us to self-perform all aspects of a project and maintain complete control over the quality, cost, and schedule. Our goal is to deliver the most effective combination of cost and performance on every job, every day.As an employee-owned company, we take great pride in our commitment to safety and continuous employee training to successfully complete complex tasks in challenging industrial environments.The successful candidate will receive competitive compensation and will be eligible to participate in a comprehensive benefits package which includes: medical, vision and dental, basic life insurance, AD&D insurance, ESOP, and 401k. Here, you can make an impact and make a difference. Come join us!We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law