Location: Alexandria,VA, USA
Help Desk Technician V - IT Touch LaborTransform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACTProvides technical support and troubleshooting to network, desktop, and/or systems hardware and software.WHAT YOU'LL NEED TO SUCCEED:Education: BA/BSRequired Experience: 7+ years of related experienceDESCRIPTIONProvides telephone technical support to employees regarding technical aspects of assigned products.Answers questions about installation, operation, configuration, customization and usage of assigned products.Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.Maintains appropriate licenses, training and/or certifications, as needed; researches and determines applicability of new/emerging certification programs; may recommend applicable certifications for lower-level team members.Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives. In-depth understanding of how own technical specialism and related disciplines are applied in the context of specific DOD, Agency and/or industry standards and requirements.GDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays#J-18808-Ljbffr