Key Responsibilities:
Collaborate with functional and cross-functional process owners, acting as the solution architect for Workday Learning.Lead and support the requirements gathering, design, configuration, operations, and maintenance of Workday Learning.Recommend technical best practices and provide sound solutions to support end-to-end business processes.Understand and maintain awareness of both current and new functionalities.Continually identify opportunities to optimize design, lead efforts to implement changes, and monitor improvements.Act as the lead for feature releases, working with functional business process owners to define scope, prioritize, plan, and implement changes and enhancements based on priority.Perform impact analysis due to new requirements, change requests, or Workday releases.Troubleshoot system technical and functional issues and coordinate issue resolution with development, technical, and operations teams.Manage and provide leadership to the technical resources who support the break/fix efforts of all functional configuration, reporting, and HCM application.Support timely identification and escalation of risks and development of alternative technical and functional approaches when necessary.Identify test scenarios and provide key support in User Acceptance Testing (UAT), track defects/issues, and provide resolution.Document the current (as-is) and future (to-be) state of Workday configurations, maintenance, and support of Workday tenants.Responsible for maintaining documentation of complex requirements, functional and technical specifications.Mentor and provide leadership development to team members.Participate in scheduled and ad hoc training in order to improve process and policy.Log/maintain tickets in the ticket tracking system.Act as an active member of the Workday community - staying ahead of Workday updates, fixes, and resolutions.See and understand the holistic picture and recognize and understand any impacts to downstream systems.Skills Required:
Workday Learning expert with deep knowledge of current functionality, design concepts, touch points with HCM, Compensation, Recruiting, and future product direction.Prior Workday implementation or upgrade experience which includes design, configuration, and testing.Ability to understand data elements, data flow, and associated impact to cross-functional processes.Strong problem-solving skills to determine root cause of technical problems with the ability to document effectively, escalate appropriately, and resolve in a timely manner.Strong organizational skills, ability to multi-task, and prioritize workload in a fast-paced environment.Strong analytical skills: ability to analyze, document, and problem-solve with attention to detail.Demonstrated project management skills and resourcefulness to see tasks and initiatives through to completion with limited precedence and minimal guidance.Excellent organizational, interpersonal, and oral/written communication skills.Intermediate to advanced proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.Strong foundation in IT Project methodologies and best practices.Experience with Vendor Management including working with an onshore/offshore model.Ability to work and coordinate with 3rd Parties on data-related inquiries.Experience in resolving User How To questions and creating reference guides, learning, & communications.Qualifications:
Minimum of 5-7 years of experience in HRIS or information technology with demonstrated skills in HCM systems, specifically Workday.In-depth experience implementing or supporting Workday Learning.Prior working experience in a multi-operating company environment with proven experience leading large-scale projects or teams.Collaborative team player who demonstrates flexibility and a can-do attitude as part of a motivated, high-performance team in a dynamic and fast-paced environment.Ability to partner effectively with cross-functional teams and influence without authority to promote alignment and gain consensus.Demonstrated ability to answer technical questions for non-technical users and explain things in a way that a business associate will understand.Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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