The Item Processing Analyst is responsible for the overall daily administration and coordination of activities throughout the Item Processing Department. Duties include processing/reviewing of ATM check Deposits, Mobile Check Deposits, CCX Check Deposit Files, Fraud Prevention tools, balancing of General Ledgers and accounts used throughout Item Processing. The Item Processing Analyst will provide ongoing support to Branch Offices and other corporate departments while monitoring and addressing system efficiency concerns and opportunities. Duties will include reviewing company data, building reports based on these findings and recommending processes to improve performance metrics. This position demonstrates a thorough understanding of regulatory guidelines, maintains quality of service, accuracy and efficiency for area of responsibility by performing the duties throughout this job description. The Item Processing Analyst is responsible for gathering, interpreting, and using complex data to develop actionable steps that will improve processes and optimize service of the Item Processing Systems as well as the ATM fleet. This position will also be responsible for reviewing policies, procedures, and processes to find areas of improvement. The Item Processing Analysts may be required to work outside of core banking hours as well as travel for special projects, upgrades or testing. This position is eligible for a shift differential. ESSENTIAL FUNCTIONS:
- Prepare departmental reports and analysis
- Monitor operations/maintenance of Item Processing Systems and ATM/VTM/TCRs and coordinate with necessary personnel or vendors to quickly resolve issues
- Identify and resolve Customer Service issues
- Collaborate with business leads to maintain a strong understanding of current deposit process functionality
- Recommend and encourage process and procedures that enhance efficiency and compliance, while supporting customer service initiatives
- Write and publish processes and procedures
- Research and evaluate training opportunities/activities
- Possess thorough understanding of and adhere to regulatory guidelines; protect institution from loss
- Partner with IS department and vendors in the development of system enhancements and product implementations
- Research and identify opportunities for implementation of best practices and industry standards
- Actively participate in educational seminars and other training opportunities
- Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development and to capitalize on opportunities for cross-functionality and sales
- Clearly and concisely documenting system issues and inefficiencies, and/or business requirements for new development
- Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
- Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies, regulations, and service levels
- Research and analyze industry/competition
- Generate, analyze and report on monthly ATM transactions transaction volume and performance across the Northwest ATM Fleet as well as remote deposit transactions
- Monitor department accounts and related General Ledgers and research and resolve repetitive outages as needed
- Review/Monitor/Analyze/Balance cash orders for offsite ATMs based on pre-scheduled dates/times
- Validate ATMs are ADA compliant and meet any Federal, state, or local regulations
- Review and/or Process GL Entries for Daily Surcharge Income
- Complete cash order, settlement and balancing of corporate office ATMs
- Support the consumer bank offices and other departments by answering emails, phone calls, or any other correspondence timely and accurately
- Review and answer Item Processing and ATM related customer complaints
- Assist in ATM related projects including but not limited to installs, removals, and upgrades
- Complete other duties and special projects as request by management
- Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
- Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
- Knowledge of all applicable regulatory guidelines, products / programs, and processes and procedures
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education:
- Bachelor's Degree in Business, Finance, or related experience preferred
Work Experience:
- 3 - 5 years item processing experience preferred
- 3 - 5 years related banking experience with heavy concentration in areas of business/system analysis and operations/compliance preferred
- 5 - 6 years experience performing system testing, procedure writing, and participating in product development preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)