ITS Field Support Spec I / IS East Region
: Job Details :

Description

Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Rotational On-Call

Work where every moment matters.Every day, approximately 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

POSITION SUMMARY

The incumbent will support all aspects of office automation. Focusing on customer service and total cost of ownership issues. Will provide support for end users and end user applications. Is well versed in the deployment of large-scale computer installations as well as maintaining, upgrading and supporting desktop operating systems. Creates and generates documentation for users and co-workers. Installs, modifies and repairs microcomputer hardware, printers and peripherals.

KEY ACCOUNTABILITIES

Supports office technology in general, including software, hardware and communications systems.

Conducts training classes on new products and systems.

Tests new programs prior to release to the user group to ensure desired results are achieved.

Assists the help desk staff in researching problems on the system.

Deploys computers in mass through imaging and automation processes.

Loads specified office automation software packages such as operating systems, office suites, and other related applications.

Instructs user in use of equipment, software, and manuals.

Answers clients inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems based on knowledge of system operation.

Refers major issues outside or operational norms to manager for resolution.

Controls and manages PC hardware and software.

Attends technical conferences and seminars to keep abreast of new software and hardware product developments.

Interacts with employees to facilitate and promote effective use of information technology.

Devises logical solutions to operational problems within the capacity and limitations of installed computer equipment.

Assists in the maintenance of hardware and software inventory.

Supports help desk personnel in troubleshooting.

Assists users accessing systems and software Answers questions and assists with training users on various PC based software systems.

Protects and maintains user data at all times.

Installs, manages and maintains telephony devices.

Other job duties as assigned.

Qualifications

QUALIFICATIONS

Bachelors degree in computer science, or Management Information Systems. Without benefit of degree, equivalent on the job training and experience of at least 1 years duration may be acceptable.

Minimum of 1 years functional experience in end user support. One year PC support experience for an installed base of over 150 users in a Microsoft environment.

Strong troubleshooting skills required.

Ownership of problem resolution

Analytical and problem-solving capabilities.

Ability to prioritize and execute tasks in a high-pressure environment.