GC,USCCLIENT: CENTENE MAX PAY RATE: $62.96/W2 (PLEASE CONSIDER THE SPIFF SUBTRACTED FROM THIS RATE) 100% REMOTE IVR Developer (Agile, AWS, nodeJS, Lex) Work Location: Remote - USA
Reason for opening request: Incremental asks, newly budgeted/approved by VPs
Shift (Start/End Time): 8-5 local time (can be flexible)
Position Purpose: - Design, build, test and maintain scalable and stable off the shelf application or custom built technology solutions to meet business needs. Act as a subject matter expert for Application Software developers and Engineers.
Education/Experience: - Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 3+ years of related experience. Healthcare experience strongly preferred, requires demonstrated understanding of business process as it relates to experience in the field. Software development experience (required). Advanced knowledge of Agile methodology (required).
- Advanced knowledge of SQL and data retrieval from relational database system (required). Experienced in workflow design, configuration and process development, must understand business process concepts. (required) Advanced knowledge of and experience with Java Script. Expert knowledge in Web development using HTML, XLM, XSL, XSLT, jQuery, CSS and AJAX. Advanced understanding of IT processes and disciplines (e.g. software development, operations, and infrastructure).
License/Certification: - ITIL Foundation preferred.
Comments for Vendors: - Need Amazon Connect IVR developers with experience coding in nodeJS and exposure to AWS Lambda. Experience with Lex is a plus.
Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD): - Participate in the design, development and delivery of solutions on IVR solution
- Develop efficient and high-performance call flows
- Create unit tests to maximize code coverage and cover end to end business scenarios
- Support existing architecture and code
- Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
- Collaborates within the Agile framework, fosters a team approach to software development and delivery
- Ensure all code developed follows DevOps practices
Describe the performance expectations/metrics for this individual and their team: - The developer needs to be an experienced IVR developer with AWS Connect experience.
- The candidate should have experience building contact flows (both call and chat) in AWS Connect.
- The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
- The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.
Tell me about what their first day looks like: - Onboarding, ensuring access to systems, meeting the team, aligning calendars and schedules
What previous job titles or background work will in this role? - IVR Engineer
- Telecom Engineer
- Telecom integrations engineer
Required Skills/Experience: - Amazon Connect development experience
- Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
- Responsible for consistent release management and good change management practices.
- Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services.
- Review and perform troubleshooting analysis of the core application logs.
Preferred Skills/ Experience: - Familiarity with AWS, certifications are a plus
- Works well with multiple teams
- Experience in self-service callflows and complex systems/database integrations
Education Requirement: - Bachelor Degree or equivalent 5+ yrs Experience
Education Preferred: Software Skills Required: - Amazon Connect, DyanmoDB, Lex, Lambda, communication skills
Preferred Certifications: - None (AWS Cloud Practitioner preferred)