Location: Irving,TX, USA
**Language requirement: English, Japanese **
Hybrid; LAS COLINAS, CHARLOTTE, Fargo, Seattle all acceptable
• required to work onsite: 2 days a week onsite
• Daily Schedule & OT estimate: Monday - Friday, 40 hours a week. They occasionally may have to work weekends but if so, they'd still only work 5 days a week.
• Years of Experience Required: 2-3+ overall years of experience in the field.
• Degrees or certifications required: No degree is required to be eligible for this role, but it is preferred to have a relevant degree.
• Best vs. Average: The ideal resume would contain multiple years of experience with support engineering, troubleshooting, and is well articulated both on paper and in person.
Top 3 Hard Skills Required + Years of Experience
1. Minimum 2+ years experience with deep knowledge in database (MySQL/Postgres)
2. Minimum 2+ years experience with basic level understanding of Azure SQL Services
3. Minimum 2+ years experience with knowledge on Azure SQL Managed Instance
4. Language requirement: English, Japanese
• Purpose of the Team: This team is the Azure database support for MSFT.
• Typical task breakdown and operating rhythm: The role will consist of 20% meetings, 80% case management
• What makes this role interesting? - This role provides the opportunity to be cross-trained across several different products.
• Unique Selling Points: The team culture is adaptable, innovate, and operate closely as a team. There is a chance to become FTE.
ORCAS Job description :
Administration support for SQL databases and/or Azure Cloud-based
Must have knowledge of basics of Azure and SQL,
Hand on experience in production support with Database experience
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
Excellent understanding of Database concepts and deployments
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload
Ability to work independently, be adaptable to change and varied working hours
Ability to take quick decisions, like when to escalate a ticket to next level
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Excellent Communication Skills - verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable:
Experience supporting Azure or other cloud-based solutions.
Microsoft certifications in data platform or Azure technologies
Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
Basic Networking, Storage and Platform troubleshooting skills.
Good to have:
Excellent Communication Skills
Logical approach
Incident Management
Customer Handling Skills
Problem Solving Approach
Learning Mindset