Position Summary:
The Jewelry & Accessory Technical Supervisor performs jewelry and accessory repairs while supervising the quality of service and performance of the team, according to business objectives. This role acts as a technical advisor and trainer on services of jewelry and accessory products.
Responsibilities:
- Supervise all jewelry technicians and polishers in day-to-day activities. Plan and ensure team development and continued training, in alignment with management, according to the business needs. Monitor KPIs, provide quality feedback for jewelry team. Participate in recruitment and onboarding of new technicians. Compose and deliver annual performance reviews.
- Troubleshoot complex jewelry repair issues and equipment problems.
- Identify opportunities and implement solutions to improve repair times and processes. Ensure quality of service according to Bulgari standards and objectives. Participate in the coordination and development of both internal and external jewelry and accessory repair teams.
- Preparation of technical estimates for jewelry and accessories. Make quality assessments regarding team performance in the technical estimate process.
- Identify quality issues and provide feedback to the Jewelry and Accessory Business Units. Acts as point of contact and reference between business units and North and South American markets.
- Maintain industry knowledge of jewelry and accessory and repair service initiatives. Recommend and implement repair service tools and testing equipment to improve service levels across all locations.
- Responsible for maintaining a clean and organized workshop area. Ensure workshop is in constant compliance with health & safety requirements.
- Follow all company protocols for securing and storing company and customer-owned merchandise. Follows all company protocols related to destruction of parts.
- Ensure proper replenishment of all workshop consumable components for all locations (ALC, MCC). Monitor stock levels and advise on operational materials and tool needs required to fulfill service requests, in a timely manner.
- Act as the technical advisor and point of contact to network partners for all jewelry and accessory services, driving consistency of service.
- Manage and ensure the utmost quality of service according to Bulgari standards for all jewelry and accessories.
Qualifications:
- 5+ years experience and technical knowledge repairing & polishing high-end jewelry.
- Knowledge of different polishing techniques & stone settings.
- Experience working with instruments and machinery for jewelry repairs & polishing.
- Ability to manage priorities and teams.
- Ability to work efficiently and with deadlines.
- Ability to analyze repair issues.