Location: Washington,DC, USA
Position Title – Visitor Experience Associate
Salary - $20/hr
Job Type - Part Time
Apply: Interested applicants are asked to please forward a resume and cover letter in a single PDF toFind out more about this role by reading the information below, then apply to be considered....@capitaljewishmuseum.org.
The Capital Jewish Museum is seeking a Visitor Experience Associate to join ourteam at a pivotal moment. Help us open the newest cultural institution in DC.This new part-time position will be an integral part of our Operations team andto how our Museum is run day-to-day. Responsible for engaging with the publicin order to provide an educational, safe and memorable experience at CJM. VEAsare also tasked with running the daily, frontline operations in a smooth andefficient manner per the instruction of the Operations Coordinator.
About the Capital Jewish MuseumThe Capital Jewish Museum is a new Jewish history and culture museum underconstruction located at 3rd and F St. NW, Washington, DC, just a block from the NationalBuilding Museum, and short walk from Union Station. The Museum will open our doors to thepublic in Summer 2023. The mission of the Capital Jewish Museum is to inspire audiencesto Connect, Reflect, and Act — connect across families and communities, reflect on therelevance of history to today, and act on behalf of their communities and values.
Duties and Responsibilities• Greets & welcomes visitors upon their arrival and helps orient them to the Museum by letting them know the wide range of programming and activities available.• Assists visitors with way finding around the Museum.• Provides information and monitors conduct of visitors and advises security of anything out of the ordinary.• Accurately answer visitor questions regarding a wide variety of topics including general CJM/DC history questions, directional questions and questions about tourism & other attractions in the Penn Quarter area by utilizing information received during training.• Fields phone calls from Museum guests and members and provides excellent customer service.• Sells memberships at the Welcome Desk and over the phone.• While working the desk, is also responsible for day-to-day operations of the Museum shop.• Assists Operations Coordinator with Inventory.• Rotates with other VEAs to work the Museum coffee cart.• Monitors and controls visitor flow into Museum spaces at entry and exit points. Reports any issues with visitor flow to Supervisors.• Responds to visitor concerns and complaints by utilizing information received during training. Reports any concerns to Supervisors in a timely & efficient manner.• Provides professional, efficient, and approachable support and excellent customer service to visitors and staff alike.• Works with contracted security and other Operations Team members to ensure smooth visitor operations and a good visitor experience.• Assists with special events that take place at the Museum throughout the year.• Performs any other duties as may reasonably be required.
Qualifications• High School Diploma or GED required.• Two years customer service experience desired, experience in Visitor Services at cultural institutions or in the tourism industry preferred.• Must be able to interact with various personality traits and continue to maintain a professional demeanor with both staff & visitors alike.• Must be responsible, flexible, punctual and able to work well under pressure.• Proficiency in cash handling and inventory management preferred.• Must be able to work any shift including weekends, nights and holidays; and/or work extended hours if required.• Welcome and embrace differences among employees and visitors.• Perform effectively as a member of a team in carrying out the Museum's stated mission and core values.• Ability to stand for long periods of time.• Ability to lift up to 50 pounds.
Related Skills
Strong organizational and interpersonal skills; problem solving ability, attention to detail, abilityto recognize and address day-to-day and long-term responsibilities without direct supervision;goal oriented; be supportive of colleagues in all areas of museum operations.
Salary and BenefitsThis is a part-time, non-exempt position with a pay rate of $20/hour. The Capital JewishMuseum offers a monthly Metro Stipend to defray the cost of commuting.
To ApplyInterested applicants are asked to please forward a resume and cover letter in a single PDF to...@capitaljewishmuseum.org.
Offer of employment contingent upon a pre-employment background check and proof ofvaccination against COVID-19.
We value a diverse workforce and an inclusive culture. CJM encourages applications from allqualified individuals without regard to race, color, religion, gender, sexual orientation, genderidentity or expression, age, national origin, marital status, disability, and veteran status.
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