Job Page
: Job Details :

GAME AND FISH DEPT Delivering results that matter by providing best in class support services.Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we're all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona's wildlife and wild places, the outdoors is open for all.The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Address:2878 E. WHITE MOUNTAIN BLVD. PINETOP, ARIZONA 85935 Posting Details: Hourly Rate: $18.70 Grade: 15 Closing Date: 10/22/2024 Job Summary: This position will be responsible for providing over the counter services to the public for the Region 1 (Pinetop) office. Over the counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission rules.Job Duties: -Provides assistance in registering watercraft and inspects watercraft for compliance with Federal requirements-Enters data into database, collects fees and enters transactions into a PC cash register (including cash security)-Prepares daily reconciliation reports and balances it against daily receipts and PC cash register reports-Responds to public inquiries through mail, in person, through the internet and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures, and urban wildlife nuisances-Accepts injured wildlife (when necessary) and coordinates transport to rehabilitator or veterinarian-Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets and researches issues or discrepancies if they arise as well as assist other programs at special events-Primary responsibility for administering regional purchases through APP system, knowledge of state contract vendors and transactions-Issues ownership documents, collects fees, and enters transactions into POS register. Issues licenses, special use stamps and non-permit tags in accordance with A.R.S Title 17 and Game and Fish Rules-Sells publications and merchandise to the public-Maintain regional publications inventory and order as needed. Responds to public inquiries through the mail, in person, internet and over the telephone regarding the interpretation of the state and federal laws and Department policies/procedures, urban wildlife nuisances, complex watercraft registration requirements and procedures-Supporting the Department with public outreach efforts-Maintains supplies necessary to perform job duties, including providing information to the public. Administrative support to Regional program staff-May assist the Regional Game Specialist with mountain lion, bear and bighorn sheep check-ins. -Process monthly travel charges and reconcile the monthly statement-Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements-Process and send regional travel claims submitted by staff to HQ in a timely manner. Contact hotels and make proper reservations for employee stays all over the state as well as Out of State Travel accommodations-Complete information processing in routing and complex applications i.e., Microsoft Office Programs and Google Workspace-Performs other duties as assigned Knowledge, Skills & Abilities (KSAs): Candidate will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement. Candidates will have skill in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment, and problem solving. Candidates will have the ability to provide excellent customer service.Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program. Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leaveVacation with 10 paid holidays per yearPaid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).Health and dental insuranceRetirement planLife insurance and long-term disability insuranceOptional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot programhere . For a complete list of benefits provided by The State of Arizona, please visit our benefits page. Contact Us: If you have any questions please feel free to contact Amy Lacy at ...@azgfd.gov for assistance.The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.