Responsibilities / TasksGEA is seeking a dedicated and motivated Customer Support Specialist to join our team and manage incoming customer requests for our state-of-the-art equipment. As a customer support professional with a passion for excellence, you will thrive in our fast-paced environment, where your organizational skills and attention to detail will shine.At GEA, you'll be part of a team that values your contributions and provides the tools you need to succeed. You'll have the opportunity to work in a dynamic environment where your skills will directly impact the satisfaction of our industrial customers. Plus, with working hours from 8:30 AM to 5:00 PM, you'll enjoy a work-life balance that fits your lifestyle.If you're ready to take the next step in your career and make a difference, apply today! We're looking forward to welcoming someone who is passionate, organized, and ready to contribute to our success.Responsibilities:
- Be the first point of contact for customers, responding to inquiries with speed and professionalism via email, phone, and customer portals.
- Efficiently create and communicate offers, process orders, and manage returns/warranties using our CRM/ERP system (SAP).
- Work closely with our parts warehouse and GEA factories to ensure timely deliveries, including expediting urgent orders.
- Keep our customers informed about any changes to their orders, ensuring they're always in the loop.
- Collaborate seamlessly with other departments-purchasing, logistics, accounting, and sales-to ensure a smooth customer experience.
- Balance multiple tasks, prioritizing effectively within the team to meet customer needs.
Your Profile / Qualifications- 3-5 years of experience in a customer support role, preferably in a business-to-business setting with a focus on order processing and inside sales.
- A keen eye for detail and the ability to correctly interpret customer requests.
- Experience working with OEM factories and industrial suppliers is a plus.
- Proficiency in SAP, CRM, MS Office, and a willingness to learn new software.
- The ability to stay on task in an open office environment, managing multiple priorities with ease.
- A self-motivated, organized individual who can work independently and as part of a team.
GEA offers competitive pay and great benefits.- 11 Paid Holidays
- PTO - Paid Time Off
- Medical Plans
- Dental Insurance
- Vision Insurance
- Health Savings and Spending Accounts
- Tuition Reimbursement
- 401k with excellent employer match
- Wellness Incentive Program
- Employee Assistance Program
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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