Job Type Full-timeDescriptionPosition SummaryWorking as part of an interdisciplinary team, the Joshua's House Program Manager oversees all daily operations, staff, volunteers, and resources to ensure the highest level of person-centered care for residents.Responsibilities
- Oversees day-to-day operations of the House, including all facilities and grounds.
- Effectively communicates with residents, staff, volunteers, partner organizations, including donors, as well as neighborhood stakeholders.
- Welcomes new residents to the House, collaborating with referring partners, ensuring assessments and required paperwork are completed, signed, and filed. Oversees resident orientation, staff assignments, and the initiation of the resident Plan of Care.
- Oversees discharges and departures due to death, decertification, and disciplinary discharge; coordinates with partner funeral homes when a resident dies.
- Hires, trains, supervises, supports, and motivates staff and volunteers.
- Ensures implementation of Person-Centered Care (PCC), leading all staff and volunteers to incorporate YoloCares' values and practices to ensure the highest quality standards are met; evaluates PCC practices and monitors training needs.
- Ensures relevant staff are involved in the Interdisciplinary Team (IDT) processes for sustaining the Plan of Care for residents.
- Develops, implements, and oversees all programming, including individual and group activities designed to enhance residents' sense of dignity, wellbeing, and self-worth.
- Makes daily decisions on staffing needs, program structure, and safety.
- Oversees intern and volunteer responsibilities.
- Develops and collaborates with local and regional partners.
- Ensures residents' cultural and ethnic traditions are valued, protected, and included in the Plan of Care.
- Oversees the financial operations of the House; monitors expenditures to align with the budget; assists the Director and YoloCares CFO with the development of annual operations budget.
- Participates in Quality Assessment Performance Improvement (QAPI) under the direction of the Director of Quality and Compliance; ensures compliance with all applicable regulatory standards (accreditation and licensure, if needed).
- Develops and implements policy and procedures; ensures staff are continually educated with respect to policies and agency standards.
- Ensures completion and submission of incident/accident reports within deadlines.
- Promotes the safety and welfare of residents, staff, and volunteers.
- Regularly attends scheduled department, agency, and staff meetings, providing leadership, assisting in communication and coordination among all relevant parties.
- Ensures emergency protocols and procedures are established, communicated, practiced, and followed.
- Ensures compliance with all HIPAA requirements.
Note: The above statements are intended to be a representative summary of the major duties and responsibilities performed in this role. The employee may be requested to perform job-related tasks other than those stated. Professional and Ethical Responsibilities
- Exercises professional boundaries, self-awareness and self-care.
- Capable of honoring, appreciating, and advancing the Agency's commitment to diversity, equity, equality, inclusion, and belonging.
- Demonstrates and continually develops an individual and team-approach working style which fosters excellent communication, respect, integrity, and professionalism. Effectively uses conflict resolution and problem-solving skills.
- Participates in the evaluation(s) of own performance by identifying strengths and weaknesses and developing a plan to build on strengths and to improve areas of weakness.
- Endeavors to meet all standards of conduct outlined in the YoloCares standards of conduct and performance.
RequirementsPreferred Qualifications
- Bachelor's degree preferred or two years of human services management experience.
- Two years of supervisory experience
- Strong organizational and record keeping skills.
- Must be at least 25 years of age and possess a valid California driver's license.
- Knowledge of and experience working with individuals who are homeless as well as experience with mental health, addiction, and substance use disorders.
- Ability to work independently and cooperatively as a member of a professional team.
- Ability to relate to residents in an instructive, directive, firm yet compassionate manner.
- Demonstrated ability to work successfully in multi-cultural settings with diverse populations, including those with mental health issues.
- Proficient computer skills, including the use of Microsoft Word and Excel.
- Strong organizational, writing, and communication skills.
Required Qualifications
- Compliance with agency's mandated reporting policy.
- Commitment to confidentiality and protection of resident information (HIPAA)
- Ability to successfully meet agency background screening requirements.
- Acknowledgment of agency's mandated reporting policy.
- Ability and willingness to work outside of normal business hours when needs arise.
Physical and Other Requirements
- Ability to walk and stand.
- Occasionally stoop, kneel, crouch, or crawl.
- Ability to lift 35 pounds.
- Must have a valid California driver's license and state-required automobile insurance.
Salary Description $74,520 - $82,800