Director, Payments Product Management – Denver, CO & Austin, TX
Are you passionate about Product Management in FinTech? Do you have experience delivering payments products that delight consumers and add business value? Are you ready to build and lead a global team focused on creating industry-leading payments experiences? If you have a track record of driving product delivery, applying user-centric design practices to the creative process of ideating on new products that solve customer needs and have a robust knowledge of the payments landscape, then it's time to join Western Union's Payments Product team as Director, Payments Product Management.
Role Responsibilities
Define the product strategy and roadmap for a set of payments capabilities.Work with Western Union senior leadership and cross-functional regional leaders for products and ideas on forward-looking Fintech and money movement products.Work with front-end teams to launch new and enhance existing payments capabilities that will improve our end-to-end customer experience.Be experienced in both upstream product and service definition, and downstream product development and execution.Think strategically and creatively to gather product and process insights from customers and key internal/external stakeholders.Propose solutions that promote organizational key performance indicators and follow-up with analytics teams to measure success.Understand product alternatives and work with a multi-disciplined team to understand trade-offs and put value on alternatives.Partner closely with engineers, operations, product marketing, sales, customer success, risk, and finance to ensure our clients are at the center of everything we build.Own and prioritize a roadmap to balance both exploring new product enhancements and existing product optimizations.Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy, and Infosec.Provide ongoing analysis on product effectiveness using a data-driven approach.Coordinate with our global operations and marketing teams to ensure a successful GTM execution.Act as a people leader and build a high-quality and high-performing team.Data-driven product management and ownership of product KPIs and OKRs across the entire customer engagement journey.Build trust and influence across teams, stakeholders, and the global organization.Role Requirements
Previous working experience as a Product Manager 10+ years (Financial Services a plus).Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills.Strong collaboration skills, able to build trust and negotiate with teams across different seniority levels and functions.Strong background in building high-performing teams and developing diverse talent.Experience in building FinTech products for omnichannel customers (retail and digital) preferred.Strong business writing, numerical analysis, presentation, and verbal communication skills.Get things done attitude; self-motivated with the ability to prioritize critical deadlines.Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.Previous experience of lean and agile working methodologies.Team player with the ability to prioritize workload in line with tight deadlines and under pressure.SalaryThe on-target earnings range is $211,756 – $282,531 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance.
BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
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