Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
This position is based in our Valley City, ND Technology CenterEpic Healthcare Associate Application Analyst SUMMARY:An Associate Application Analyst's primary responsibility is to provide end-users with fundamental functional training and technical support for the specific application or set of applications. They may coordinate, develop, train, and provide training design and development input. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. They assist with analysis, recommendations for corrective actions, and resolution of problems within the Epic software applications and provide support for regular maintenance of upgrades and system maintenance.ESSENTIAL JOB FUNCTIONS
- Provide effective application support by responding to help desk tickets and end-user requests (including being on-call support).
- Create and execute test scripts for new system builds in a timely and effective manner.
- Provide go-live support, upgrade support, and ongoing application support.
- Implement system updates and changes and communicate those changes to super users, and end users, and continuously improves the impact of training.
- Serve as a liaison between end-users, subject matter experts, and vendor implementation team.
- Coordinate and assist in the development of training materials and schedules for all end-users.
KEY SUCCESS FACTORS:
- Ability to work well in team environments.
- Functional knowledge of the associated application is a plus.
- Demonstrated excellence in customer-oriented service.
- Ability and experience in understanding end-user workflow and owning the technical components of that workflow.
- Self-motivation and the ability to identify and resolve issues and advance personal knowledge.
- Demonstrated excellence in interpersonal communication skills.
- A quick learner of software and information technology and motivated to learn new applications.
- Ability to execute complex tasks through organization and a detailed driven approach.
- Ability to present and conduct classroom training.
TRAINING MAY INCLUDE:
- EPIC Healthcare Software
- Agile methodology
- Integration tools
- Web tools
- Database tools
- Quality Assurance
MINIMUM REQUIREMENTS:
- Bachelor Degree in MIS, Health Information Technology, CS, IS, IT, STEM or other technical fields
- Ability to work in a collaborative, team environment.
- Self-motivated
- Goal oriented
- Problem Solving
Eagle Creek, an Eviden business, is an Equal Opportunity/Affirmative Action Employer.
Let's grow together.