Junior Helpdesk Support Specialist
: Job Details :

** Junior Helpdesk Support Specialist**

**Job Category****:** Back Office **Requisition Number****:** JUNIO02198 Showing 1 location **Job Details**

**Description**

**Say Hello to Working on the Bright Side**

We are **Jovia Financial Credit Union (Formerly NEFCU**). Our name evokes a way of joy, a feeling of optimism, trust and banking on the bright side. We are a new kind of credit union, one that combines service and value with the convenience that todays technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

**We give you:**

* Competitive compensation with paid training

* Open communication and an amazingly positive staff

* Managers who value input from their employeeswe believe in you!

* A friendly, inviting work environment

* Work that feels like a second home with family events hosted by *Jovia*!

* Leaders who are involved, transparent and coach you

* Professional development and a perfect atmosphere for learning

* Fun social activities to nurture creativity and teamwork

* Business casual dress with annual corporate gear allowance!

* Great benefits Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)

* ***School Loan Repayment & Gym Reimbursement (Full Time employees). New in 2020!***

* Lots of growth and advancement potential

* A CEO with brilliant vision and aspiration

**Want to know why were so happy**

**What you will be doing:**

* Working under supervision, perform first-level diagnosis and troubleshooting support related to enterprise hardware and software in accordance with established procedures.

* Utilize enterprise Help Desk ticketing system to document incidents, remedies, conversations to create a log that can be referenced by other technicians, stakeholders and for training purposes.

* Installation of enterprise hardware and software, telephony equipment, peripherals, mobile devices, and all other approved equipment.

* Participate in Disaster Recovery planning, testing exercises and DR plan execution.

* Responsible for handling and processing new employees, transfers and terminations via Active Directory and all pertinent third-party applications in accordance with HR policies and guidelines.

* Responsible for utilizing enterprise disk imaging tools for disk cloning purposes & the maintenance of an effective disk imaging library.

* Install all Microsoft and third-party software patches in accordance to department policies and procedures.

* Responsible for performing other duties as assigned by the team leader or direct supervisor.

**What we need from you:**

* High school diploma or higher education with a minimum of 2 years of Help Desk support experience.

* General knowledge of Active Directory, Microsoft Office products, mobile devices, workstations and peripherals, Windows OS and Mac installations.

* Excellent communication skills and flexibility in performing daily duties in a fast-paced environment.

* MCSE, A+ certifications preferred.

**Conditions under which the work is completed, physical needs, environment, and resources/tools UTILIZED.**

**Qualifications**

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**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)