Location: Durham,NC, USA
Introduction
The Junior HR Customer Service Representative is an entry-level position responsible for providing exceptional customer service to employees, managers, and other stakeholders by responding to inquiries, resolving issues, and providing information on HR-related topics. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment and learn from senior staff.
Your Role and Responsibilities
Key Responsibilities:
* Respond to employee inquiries and concerns via phone, email, and in-person
* Provide accurate and timely information on HR-related policies, procedures, and benefits * Resolve basic employee issues and concerns in a fair and professional manner
* Escalate complex issues to senior HR staff or management as needed
* Maintain accurate and up-to-date records of employee interactions and issues
* Stay up-to-date with changes in HR policies, procedures, and regulations
* Collaborate with other HR staff to resolve employee issues and improve customer service * Participate in training and development programs to improve skills and knowledge
Required Technical and Professional Expertise
Bachelor's degree in Human Resources, Business Administration, or related entry level experience in HR Contact Centers.
Preferred Technical and Professional Expertise
Strong communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Excellent customer service skills and ability to handle sensitive and confidential information * Proficiency in basic HR software and systems * Ability to work independently and as part of a team * Strong attention to detail and analytical skills Preferred Qualifications: * Experience in a similar HR customer service role * Knowledge of HR software and systems