Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Job DescriptionThrough direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs.Job Functions
- Interact with customers to promote customer loyalty. Respond to customer questions, inquiries, concerns, requests, and needs.
- Recruit players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
- Assist Casino Hosts wit Player Development events, hotel and restaurant reservations, and special event reservations.
- Issue comps to players based on established comping guidelines. Complete room reservation forms, credit applications, and VIP service forms as needed.
- Ensure guest are aware of events and represent the company at functions and special events
- Assist with/participate in marketing events as needed to ensure development of one-on-one relationships to cultivate guest loyalty.
- Miscellaneous duties as assigned.
Qualifications
- High school diploma or GED.
- One to two years experience in customer service.
- Excellent oral and written skills, as well as customer service and interpersonal skills.
- Must be flexible in work schedule.
- Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional InformationAll your information will be kept confidential according to EEO guidelines.Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.