Junior UX Designer - Job Description Are you a designer who is obsessed with the emotional and functional aspects of user experiences you help create? At American Express, the Junior UX Designer wears a lot of hats. You need to be a user experience expert, closeted product designer and researcher, curious visionary, and a trusted team player all rolled into one. You will join a growing Commercial design team that works with product partners to develop innovative solutions that work across a variety of digital touch-points. You will be the user advocate from concept to launch, understanding target audiences' needs, tasks, and goals and translating them into digital experiences. Ideally, you are a problem solver with a passion for translating complex problems into elegant design solutions. Is that you? If so, keep reading. What you'll be responsible for:
- Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users;
- Prepare UX deliverables including site maps, process flows, wireframes, and functional specifications; Developing user profiles, personas and scenarios
- Preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research;
- Participate in user discovery sessions, design thinking and journey/empathy mapping to understand user pain points;
- Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience;
- Consult with Product Managers to determine their insight needs, make appropriate recommendations, and craft strategies that align with their product roadmap
- Help ideate and create innovative concepts that meet the product's business objectives and requirements while helping our customers achieve their goals
- Delivering future-thinking, customer-focused designs; Education/Experience: A successful candidate will have:
- A very strong understanding of the UX workflow and an understanding of an agile, collaborative process and how to execute when the time comes;
- A customer-first mindset with a good balance of design needs and business acumen;
- Ability to simplify and turn complex interactions into intuitive user experiences;
- Knowledge of different qualitative user experience methods and tools, e.g. usability testing, remote testing, and when to apply them;
- Experience with designing user journeys, identifying pain points and designing solutions to solve customer problems;
- Ability to draw on multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder/business direction) to arrive at customer-focused recommendations;
- Experience participating in workshops on topics such as design thinking, ideating & solutioning, rapid prototyping, and empathy/journey mapping;
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment;
- High degree of organization, individual initiative and personal accountability;
- Comfortable working with team members spread across multiple locations and time zones, in a matrix environment;
- Able to work independently in product pods or within a larger group and proactively looks to socialize and review work;
- 1-3 years of experience in User Experience or Interaction Design preferred. Knowledge/Technical Skills:
- Bachelor's degree in Design or related field;
- Have a current understanding of UX workflow including user research, interaction design, and visual design;
- Experience preparing UX assets such as wireframes, journey maps, usability tests, and quantitative/qualitative user research; * Have strong computer skills and firm grasp of Figma, as well as tools such as Confluence, Airtable, and the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.