Kendrick Clinic | Patient Services Representative (Full time)
: Job Details :

Job Summary:Gritman Medical Center is seeking a Patient Services Representative I to join our Kendrick Clinic team. This role is vital to ensuring exceptional patient care and service by performing clerical and administrative tasks aligned with clinic and hospital policies, federal/state regulations, and HIPAA guidelines. The ideal candidate will be a skilled communicator with excellent organizational abilities who thrives in a dynamic healthcare environment. This is a full-time position, Monday through Friday.Key Responsibilities:Daily Duties:* Greet patients and visitors with professionalism and a positive attitude.* Answer phone calls promptly and monitor call queues.* Schedule patient appointments accurately.* Register and update patient accounts with quality data entry.* Maintain confidentiality and ensure compliance with HIPAA regulations.* Collect copays and outstanding balances; balance the cash drawer daily.* Keep the reception area organized and welcoming.* Assist with chart preparation and resolve patient concerns/complaints.* Use clinic systems to support patient workflows.* Perform opening and closing tasks for the clinic.Essential Functions:* Uphold Gritman Way values of Compassion, Integrity, Collaboration, Accountability, Respect, and Excellence.* Maintain strong written and oral communication skills.* Demonstrate flexibility and adaptability to changing situations.* Proactively assist peers and support organizational goals.Qualifications:Required:* Proficient in computer use, including data entry and multi-line phone systems.* Strong customer service, communication, and organizational skills.* Ability to work independently with critical thinking and problem-solving skills.* Positive attitude and team-oriented mindset.Preferred:* Previous experience in a medical office or healthcare setting.* Knowledge of cash drawer balancing and message taking.