Are you ready to elevate your career with one of the world's leading logistics companies? At Kuehne+Nagel, our Global key account healthcare team are now looking for a new dynamic and strategic Global Healthcare Key Account Manager to join our corporate healthcare sales team across our North/South -East or Mid-west regions. As a pivotal member of our Global Account Program, you will drive growth and foster long-term relationships with our most valued customers, leveraging Kuehne+Nagel's extensive network and innovative solutions. If you are passionate about logistics, customer-centric, and eager to make a significant impact, this opportunity is for you.
Your Role
As a Global Healthcare Key Account Manager (KAM) at Kuehne+Nagel, you will be responsible for managing the end-to-end commercial customer journey for your assigned portfolio of accounts. You will act as the leading Kuehne+Nagel representative, ensuring customer satisfaction and driving business development activities across all Kuehne+Nagel services and business units. Your expertise in translating customer needs into actionable business targets will be key to your success in this role.
Your Responsibilities
- Act as the primary Kuehne+Nagel representative for your dedicated portfolio of accounts.
- Maintain and develop strong personal relationships with key customer stakeholders.
- Conduct regular and structured review sessions with customers, focusing on continuous improvement, innovation, and operational excellence.
- Qualify account intelligence and translate it into addressable business targets.
- Develop and execute account plans and customer strategies in line with Kuehne+Nagel's Key Account Program guidelines.
- Drive growth through up-selling and cross-selling Kuehne+Nagel's service offerings.
- Collaborate across the Kuehne+Nagel network, including business and supportive functional units.
- Align customer requirements with business units to action new business opportunities.
- Negotiate rates and service contracts with customers, ensuring alignment with business units.
- Ensure all commercial requirements are documented and maintained.
- Monitor monthly performance metrics, including pipeline, wins, losses, and financials (e.g., Days Sales Outstanding and Credit).
- Take immediate action on deviations and ensure timely and accurate reporting.
- Effectively transition new business into operations to meet customer requirements and Kuehne+Nagel commitments.
Your Skills and Experiences
- Bachelor's Degree in International Studies, Business, Engineering, or related field.
- 5+ years of global healthcare key account management.
- 5+ years of experience in sales or key account management.
- Proven track record in business development and consultative selling.
- Strong understanding of supply chain and logistics, with broad knowledge of Air, Sea, Road, Contract Logistics (CL), and Integrated Logistics (IL).
- Expert knowledge of Kuehne+Nagel's vertical service offerings.
- Excellent negotiation and persuasion skills.
- Ability to manage internal and external stakeholders effectively.
- Competitive nature with a strong drive to win opportunities.
- Ability to travel domestically for monthly customer visits.
- Potential for international travel every six months as needed.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
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