Key Account Support SpecialistDepartment: Sales Operations Employment Type: Full Time Location: Austin, Texas Description Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world. We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 14 times and being named one of Austin's Top Workplaces for 4 years-achievements made possible by our dedicated employees. We're on the lookout for a dynamic Key Account Support Specialist to join our Sales Operations team and take on a vital role in cultivating and expanding our top-tier client relationships. You'll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward. In This Role
- Partner with National Account Executives to understand customer insights in order to maximize results from key clients
- Elevate the customer experience to provide world-class customer service by addressing concerns and resolving issues in a timely manner, as well as anticipating client's needs, implementing improvements, and identifying trends for future business
- Support seamless implementation of new products by creating presentations, training materials, and outlining product information
- Generate and present ad-hoc reports for Account Executives to drive key sales initiatives
- Foster effective communication and collaboration across Sales, Logistics, Warehouse, Art Studio, and other internal stakeholders to streamline processes
- Uphold our Core Values and be a valuable member of the Four Hands team
- Other duties as assigned by Management
The Ideal Person
- Bachelor's Degree required
- 3+ years of experience in a customer facing or customer support role
- Salesforce experience strongly preferred
- Advanced proficiency in Microsoft Excel (vlookup and pivot table experience)
- Excellent organizational skills and the ability to multitask effectively in a fast-paced environment
- A friendly and collaborative demeanor, with the ability to work well in a team environment
- Strong decision-making skills and the ability to work independently
- Ability to work in an international environment with diverse teams and customers
- Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
Benefits Our employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:
- People First Culture - Flexible workspace, summer Friday hours, fully stocked kitchen, social outings & more!
- Career Development
- Tuition Assistance Program
- FTO Policy with a paid day off on your Birthday
- Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match
- Paid parental leave for both Moms and Dads!